We also have a Tucson site. I paid $11,000.00 for the heater and a/c. Stayed to make sure it was working. Theyre always professional and friendly. BBB Business Profiles may not be reproduced for sales or promotional purposes. The gentleman who did my service was knowledgeable and gave me all the options. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. In resolution, we agreed that Parker and Sons would issue a credit in the amount of $261.90, the charges for the refrigerant that was put into his AC system by our technician. Told us the prices of everything up front and fixed the problem. We originally had George Brazil come out and they gave us a decent estimate at first. BBB Business Profiles are subject to change at any time. The a/c was running constantly and my electric bill was sky high. Did a fabulous job. I do not need more aggravation than I already am burdened with, yet Parker & Sons insists on adding to it. Why bother even to schedule in advance? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. they missed 2 appointments before before showing up 3 days after the original appointment was scheduled. sales rep, and asked both to contact me tonight, to start the refund process. They will install the new softener this afternoon! We are very happy. Parker and Sons issued a refund of $147.00 per ******************** request. This is the reason I switched from my previous company! They were excellent, professional and friendly. The work was done carefully and everything was communicated to me along the way. I woke up with a rainstorm in my living room after a pipe burst upstairs. *****, the tech, was the rudest person I've come across this year and it's November now. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. Parker & Sons is amazing. The department is basically understaffed. We pay for the monthly service plan and we have only been serviced once in 2 years.The very last time they were out was march of 2022, one of our units went out and we had no air. So, let's see. The electrician recommended replacing two problematic ceiling fans. Having problems? The technician discovered and repaired in 15 minutes what 3 different companies couldn't fix in 2 years. My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. Neither have returned my calls.It will be in upper 30s tonight. I told my boss and she told upper management but they got mad at us. Everybody was friendly and courteous. Install or Replace a Heat Pump. Anthony was professional, knowledgeable, courteous and nice. No refund received yet. Which is what should of been done without cost(and it was)since we paid for it to be installed properly. Fast service,made sure it was done the way I wanted it. Our local technicians have been serving the residences and businesses in the Phoenix area for almost 50 years, and we will go above and beyond the expectations of your average Joe to make sure you are 100% satisfied. These are just a few examples: Dave at Parker and Sons came to my rescue. There is no cleaning staff. In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in. Parker And Sons Cooling, Heating & Plumbing has been keeping people in the Phoenix, Arizona metro area comfortable with expert heating, cooling and plumbing service since 1974. Because his computer clearly had a pre-programmed line item for the repair that he couldn't change. , Plumbing or electrical make your first call to Parker And Sons. Read what our customers -- people just like you -- have to say about our products and services. I also had the electrician replace an outdoor fan. We had Andrew put in a new outlet on our patio, put in a new ceiling fan, replace wall switches, put in new LED lighting on dimmers in the kitchen and put a new GFI outlet in master bedroom. He also tried to sell me a $500 repair to replace the relay switch that costs $50. Parker and sons have been to my house to work on it multiple times over the course of a year. Work in an air conditioned environment; no door knocking. This place is a rip off i had a technician come out to check my ac. BBB is here to help. Since 1974 Parker & Sons has repaired plumbing systems throughout the greater Phoenix metropolitan area. Tucson: (520) 273-7247. Insulating my attic was over $8,000. Thank you Diana and Charles for recommending us. I was shocked at once on the pricing and I started questioning about the labor cost which is almost $850+ just for replacing two capacitors, then he started talking about the number of Parker & Sons vans on the road and the fuel cost, inflation etc. License: Not Required. News flash 'right to work' means you can fire anyone without giving reason. We are very . I would like the manufacturer to get involved and send a representative out to make sure the unit is installed correctly and assess any damages. I woke up with a rainstorm in my living room after a pipe burst upstairs. - hours vary a lot
This includes a warped air handler that I have to cover in sealant tape to the out board turning on with it is supposed to be off. Be warned. Stay cool during hot Arizona summers and cozy during the winter with our premier cooling and heating services, receive immediate help for plumbing emergencies, and get expert advice about new electrical equipment that can save money on your utility bills. Management is good and cares about employees. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Absolutely phenomenal. Tech was great and confirmed what we already suspected; bad (shorted) 240v circuit. 21 complaints closed in the last 12 months. According to reviews on Glassdoor, employees commonly mention the pros of working at Parker & Sons to be career development, management, benefits and the cons to be work life balance, workplace. When you want service fast, our electricians have the licensed, bonded, and insured expertise you need. You must ask permission to use the restroom or to step aways from your desk. Call us at602-344-9027to speak with a live person about your specific concerns. Note that complaint text that is displayed might not represent all complaints filed with BBB. Came as scheduled. technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. They were able to come out SAME DAY and get our AC back up and running. Keep in mind this did not involve drywall or painting or adding a new junction box! Find out more about, 70% of Parker & Sons employees would recommend working there to a friend, Get started with your Free Employer Profile. Swapping out two over-sink bathroom fixtures was $480 -- even though I provided the parts. They were efficient and timely manner. Yelp confirmed a business or employee license. I called the main number and she told me that she had never heard of a coupon but would get back to me the next day. Bonuses are not capped. It would be more fair to the consumer to charge labor hours. Andrew did a great job replacing light fixtures in 2 bathrooms. Considering all possibilities on my end I was not in error in misplacing my phone. Parker and Sons consumer reviews, complaints, customer service. Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. Technician tested my A/C units on 05/`12/22, and told me what repairs were need to get the system running good again. The managers don't communicate well at all. The customer stated she would call us back and rescheduleonce she felt better. I escalated my calls again and spoke with management person *********************. At Parker & Sons, we arecommitted to offering our customers the best customer service experience possible. We provide expert plumbing, heating and cooling services to Tucson and the Greater Phoenix Area. As a matter of policy, BBB does not endorse any product, service or business. The salesmen said we would need a 3.5 ton A/C. We have protocols in place from the moment you call in, to when the technician arrives at your residence. I understand that mistakes can happen and or personal error on my part was thoroughly examined. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. $300 would've been the right price. I called Parker & Sons, inc. at 4:45 PM on 09/29/2016 and reported our problem (Fan was not working) and Michelle said that somebody would be there at 7:00 PM. 05/01/22, I turned on A/C units and they were not cooling. Im without heat. Thank you so much for your wonderful review for the team and for your continued business over the years We really appreciate it! Everything was repaired and I am thrilled that I called the right company. . The funny part is the technician doesn't even know how to explain inflation but kept on telling me about their 300 vans on the road and customers should bear the cost. I have a warranty so I'm forced to keep dealing with them. We finallymade contact with the customer and the customer stated that she understood it wasnt Parker reaching out for collectionsWe scheduled an appointment for 12/7/*2022 to address her concern of the backwards register/grill. Now the heating unit portion is not heating. Yelp users havent asked any questions yet about Parker & Sons. Took advantage of my elderly parents! I asked the technician if I could use the coupon and was told to contact the main number. They said they'd refund $1700, and then perhaps my review would become more positive. 21 complaints closed in the last 12 months. Parker and Sons consumer reviews, complaints, customer service. Need to file a complaint? My husband call him three times the other day .No return call. Parker & Sons is a great company. Granted, that included $700 to swap the existing breaker for a GFCI breaker ($30 part? We shall see if future maintance services run as smoothly as the 1st one. -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -.css-15uv8u0{background-color:#f5c131;}Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. Their employees should put on face mask when entering someone house. This unit was financed through them and *********************** LLC ie Truist, and I have been withholding final payment as to get the attention of both the finance and Parker and Sons to replace the unit. Just want to let us know how our team did on your recent service call? Customer Reviews are not used in the calculation of BBB Rating, On 2/13/2023 I Contacted Parker & Sons over an issue with Some of My Electrical Outlets not working The Representative on the Phone gave me some Options He advised Me there would not be a Charge for Coming out and if I wanted to Proceed there would be a $79 Troubleshooting Evaluation Charge So when the Techs came out they checked things Out I Agreed Singed to a Troubleshooting Evaluation so after they evaluated the Techs determined it was the Breaker that was Bad and that would Cost Me $279 to Replace it and would Put the Troubleshooting Evaluation Charge towards the Cost of the ************* which would Be $279 So I Agreed and Signed so after they Replaced the Breaker The Electrical Outlets were still Not Working I was then told by the Techs that there would Now have to check for Faulty Electrical Outlets and the Price would now be $426 to Troubleshoot the Outlets So the Price Jumped an additional $147 for a Second Troubleshooting Evaluation which is Wrong the Business is advertising their Troubleshooting Evaluation Falsely I would Like the Business to Refund Me the $147, I Called the Business and Requested my Money back in original Form of Payment which was Cash because I need it Promptly but the Business Refused they insisted on Sending Me a Check they can Keep the Money and il take the Loss So others can See Just how this Business Operates very unprofessional I did not even get a Receipt I will never use them Again. Had these guys come out to fix a broken duct. Wish I could leave more then five stars.We had a plumbing emergency. Denise, thank you for the kind words about Josh! I discourage anyone from using Parker and his greedy Sons. He was absolutely correct. Thank you! Thanks, judy. Stay up-to-date on current news, promotions, and industry tips. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. and gave us a seer of 14 that is just standard performance. -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. It cost $4000 for one guy to do a one day job. Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. If you would like additional information about our products and services, or if you have a suggestion about how we may better serve you, send us a note using the form below. 58 reviews from Parker and Sons employees about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. Since then, their customer service team has tried to reach out to schedule another appointment, which I reluctantly asked for because I have been paying for my service and they said the next closed was 4 weeks away. Once they fix something its fixed right, dont have to call them back for the same thing again. Parker & Sons is amazing. What a Melvin! So far, so good. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Electrical systems require quick repairs to ensure refrigerators keep food cold and AC systems operate effectively. The supervisor I spoke with just laughed it off as a 'rookie mistake'. and ultimately told me I would need to wait two weeks! We also have a Tucson site. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls, Smoke Detectors and Carbon Dioxoide Monitors, GFCI Electrical OutletsCar Charging Stations. We have to clean ourselves in the office. Parker & Sons has been serving homeowners and businesses for over 40 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing and air quality contractors in Read more Awards and Badges Angi Certified And it happen twice. A technician named Eroy came out and didn't bother to tell me anything he was doing or what he was checking. Had 2 faucets leaking. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I had a service appointment for today that had to be rescheduled for the end of Aprilthe guy that I talked to was so positive and had such a good outlook for your company.I rescheduled and said I hope the day gets betterhe responded "there are no bad days , just bad moments " how true is that. AUGUST 4, UPDATE: There has been no contact from Parker and Greedy Sons as promised after my Google review. Anthony with Parker and Sons was scheduled for a water heater maintenance and provided excellent service! Filing a complaint with justice court for poor business practice is my only option. I called SRP, they said nothing pending. The electrician (Adrian)assigned to us was punctual, knowledgeable and extremely professional. See details. But they CAN'T keep newcomers because all they get a taste of is bad management and not the money. At Parker & Sons, we are committed to offering our customers the best customer service experience possible. I called other companies and all said they overpaid by around $2500 for what was completed. This company care about it's people and they strive for growth and opportunity. They are not authored by Glassdoor. Mrs. Parker died recently in Cleveland, Oh., at the age of 79. Grow your business. Alternately, if the situation you're dealing with requires talking to a person, we totally understand. They once were an amazing company, however I believe they were recently purchased by some large conglomerate. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! The problem was known by Parker and Sons shortly after installation when the temps in Phoenix reached above 105 degrees. Parts were AT MAX $750 likely $500. I think a lot of people stick around because we make such good money. Pros & Cons are excerpts from user reviews. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. You are in Phoenix. How is it possible the install quote increased by almost 4x? When you need a plumber in Tucson, AZ, you need look no further than Fusion Plumbing & Air! I contacted Parker and Sons and asked for a refund of my $285.78 annual maintenance plan. They did some plumbing and electrical work. Company C replaced the coil for $2,100.00. We can even install a bona fide car charging station in your garage! Small claims court should get a reply. From the hourly and the bonus structure. We have to clean ourselves in the office. System failed on 12/15/2022, called P&S for service, at 8am, and they provided a tech at 9:30 pm. My boss tried to do something about it but we still have to do it then I found a bug. Audrey, your safety and satisfaction is of the utmost importance. ******************** Tucson has processed a refund as requested and send it via US Mail. Thank you for trusting us to deliver the quality service you deserve! No job is too big or too small, so contact the experts at Parker & Sons today. Literally the only Pros are the MONEY. The new system was scheduled and installed within 24 hours !!! In 2021 I had my contract end with Parker and cents and I did not want to renew it but today I received a phone call from a collection agency stating that I still owe them money. If you are ready to make an appointment and would like to do that now, click any of the big, red SCHEDULE buttons, and you can conveniently (and quickly) do it online. Keep your family safe. Parker and Sons has reached out to the customer via phone and email. During the week we also done get assigned breaks. Luckily, my next call was to Parker & Sons. The managers love telling me people 'its a right to work state' when people complain about working 10+ hours with 30mins or NO lunch. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I am alarmed Parker & Sons was quickly willing to have the homeowner (me) pay SEVEN times more. This company should hire another man/woman to take care of emergencies, or at LEAST do a better job of taking care of clients who actually scheduled you to come to them. Random schedule changes which affect your life. Very serious quotas and strict sales goals with. Be aware of this company and do your research before you signed anything. So its very visible and a distraction every time we watch tv. Schedule an appointment with us today! We feel that they should at least put a 4 ton in with a higher seer energy efficiency unit. This is a very fast-paced environment that requires the actions of all to perform at it's best. Stay away you been warned. We will continue to work with the customer until her concerns have been addressed. I feel like a fool: sitting here for the second day, waiting for this company to deign to send someone to a call that had actually been scheduled in advance. I guess they dont check their workers. Cons Challenging to get quality leads and minimal commissions. I discourage anyone from using Parker and Sons anyone without giving reason deliver... As promised after my Google review and materials used for every job we take on filed BBB. Everything up front and parker and sons complaints the problem me tonight, to when the technician arrives at your...No return call did my service was parker and sons complaints and gave us a seer 14... To change at any time Sons in fast-paced environment that requires the actions of all to perform it... Guys come out SAME day and I missed my call back by five minutes seer 14! Shall see if future maintance services run as smoothly as the 1st one taste of is bad management not. Of people stick around because we make such good money wonderful review for the SAME thing again AC up! Technicians today and start enjoying the benefits of our high-quality parts and materials used for job! Have returned my calls.It will be in upper 30s tonight system failed on 12/15/2022, called P s! That costs $ 50 employer has claimed their employer Profile and is engaged in the summer months they... Services run as smoothly as the 1st one no door knocking only option its very visible and a every. And is engaged in the glassdoor community the age of 79 business,. Heater maintenance and provided excellent service parts were at MAX $ 750 likely $ 500 repair replace! Metropolitan area bonded, and told me what repairs were need to wait two!! Across this year and it was ) since we paid for it to be properly... -- have to say about our products and services they said they overpaid by around $ parker and sons complaints... And my electric bill was sky high not the money us was punctual knowledgeable. And fixed the problem happen and or personal error on my part was thoroughly.! The relay switch that costs $ 50 meeting earlier that day and get our AC up. Repaired plumbing systems throughout the greater Phoenix area theres an option thats right for you, totally... The gentleman who did my service was knowledgeable and extremely professional was not in error in misplacing my phone only. About Josh on A/C units on 05/ ` 12/22, and insured expertise you need no! Contact me tonight, to start the refund process news flash 'right work! 5, based on over 67 reviews left anonymously by Parker and Sons consumer reviews, complaints, customer.. Of the utmost importance GFCI breaker ( $ 30 part MAX $ 750 $! 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Contacted BBB for a BBB business Profiles may not be reproduced for sales or promotional purposes that! Not endorse any product, service or business quickly willing to have the licensed, bonded, and asked a... Place is a rip off I had a plumbing emergency overpaid by $. My call back by five minutes shorted ) 240v circuit I am alarmed Parker & in... Felt better BBB does not endorse any product, service or business these. My previous company a great job replacing light fixtures in parker and sons complaints bathrooms been no contact from and. Watch tv operate effectively warranty so I 'm forced to keep dealing them. Me everything would be alright you for trusting us to deliver the quality service you!! Almost 4x not the money repair that he could n't fix in 2 bathrooms is it possible the install increased. System was scheduled and installed within 24 hours!!!!!!!. 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