basic training for restaurant staff pdfbasic training for restaurant staff pdf

7. Training and Development Program for Service & Kitchen Staff, Entry Level,Part One & Two Introduction to hospitality 1-Concept of Restaurant Business 2-Restaurant Code of Conducts 3-Restaurant . Able to know the ingredients and cooking method of all . Additionally, simulations are great to teach your staff to handle kitchen equipment. Holding an orientation training session will allow you to convey all relevant background information and the basics of working in your restaurants to new employees. Additionally, video learning tools like Bites let you leverage trends like microlearning to make training effective. It does not store any personal data. Why Restaurant Training Videos Work Best to Train Restaurant Employees, Utilizing Microlearning as the Best Effective Frontline Employee Format. Give your team the tools to mold a culture where everyone feels valued. 1. Make sure that the individual staff members are trained for their assigned roles so they can fulfill their responsibilities efficiently. The restaurant industry thrives on customer service as it cannot exist without consumers in the first place. This method prompts immediate rewards and show where further instruction is needed. All training that are held by the management should undergo a training evaluation before and after these are conducted. Procedures for miscellaneous tasks. A restaurant training manual or an employee handbook is a guide that outlines the job role, rules, regulations, policies, and guidelines of your restaurant for your new hires and helps management train them in a standardized manner. Developing a restaurant management training program can be overwhelming. The courses include video training along with knowledge checks and a personalized certificate of completion. The following tips may prove to be helpful: You can elevate your training program by introducing effective employee training methods. 30 day payment terms available when purchasing 5+ courses. You may also like restaurant questionnaire forms. They can also be ideal for safety and compliance training in amusement parks. A restaurant employee handbook is an excellent tool for onboarding employees and can be used as a resource for employee management. What every caterer should know about staff supervision, instruction and food safety training regulations. How should servers enter their sales for the shift and tip any food runners or bussers? Sign up for Free and Start Using The Best Restaurant Staff Training Platform. 2. Instead of relying on texts and documents, they can watch engaging videos explaining a topic. That, however, doesn't mean you will have to start each one from scratch. Millennials - those born between 1981 and 1996 - make up 35% of the workforce , so today much of a restaurant's survival hinges on how well it can adapt its training and development program to suit millennials' needs. Mobile training also ensures consistency among employees belonging to different branches of the restaurant. Guests are more likely to be impressed by a restaurant with a good spirit. Good oldlectures are perfect for sharing basic factsand fundamental knowledge. After all, no one would be interested in reading a handbook thats dry and boring. Guests are never an interruption of our work; they are the purpose of it. An invaluable tool for communicating your company policies and procedures. Customers will also surely appreciate fast and accurate checkout processes. An employee manual is the best way to communicate your expectations for behavior, dress, level of service, and more to your newest employees. EdApp has a couple of first-aid training courses that can help you kick off your teams safety training program. A full record of training undertaken by all staff. Refer to the following list below for a few basic tips and guides for restaurant training forms: 1. You can also reward them based on their performance. Introduction . This includes lessons about the menu of the restaurant and the behavior expected from the employees. 1 Restaurant Mission Statement and Strategy. This is to ensure that each and every applicant possesses or obtain the qualities and skills that the management is looking for. hospitality management colleges use computer simulations, lectures are perfect for sharing basic facts. Download this Restaurant Staff Training Plan Template Design in Word, Google Docs, Apple Pages Format. New employees appreciate support and encouragement when they join the restaurant staff. Entrepreneurs can choose from a range of LMS with varying features based on their needs and budgets. 0000004217 00000 n To train, the trainer needs to know what should be learned, the tasks that make up a job. However, when it comes to restaurants that have been in business, a most effective way to train the staff is to create a training plan, partner with an external training company, and evaluate and recognize your top employees. To kick this restaurant staff training topic off, its crucial to first differentiate cleaning from sanitizing since theyre often used interchangeably. As a result, your learners grasp concepts quickly and retain information for a long time. Getting it right means avoiding errors and losses down the road, so dont be afraid to add too many details. Technical skills alone cannot take your restaurant employees very far. Busser Job Requirements: Calm under pressure. 0000012329 00000 n | A restaurant staff training manual is a handbook that will be given to your staff members in the form of a small handbook when they join the restaurant. Compliance ensures that the staff abides by all the rules and regulations put forth by the restaurant. Restaurant staff training offers the following advantages: Training new employees effectively is the key to ensuring that they deliver great performance at work. Please note that by visiting this website and using our free restaurant downloads you agree to our terms and conditions, which can be viewed on our important info page. Read this article to learn what the law says about food hygiene, industry best practices and what each level of food safety training involves. Sharing training materials with all your employees on Bites will give you the versatility you need. The restaurant manager cannot not do this without a system. A 2019 Toast report has 51% of restaurant operators saying that staffing is a top challenge, with another 35% admitting that training staff can be challenging. Outline your expectations concerning hair, uniform, shoes, facial piercings, and clothing accessories. The knowledge of individual employees with regards to the restaurant menu, such as ingredients or recipes. A lot of restaurateurs arent aware of how often servers get questions from guests about the restaurants values. Workforce Engagement National Restaurant Association, English for restaurant staff varies by job type, but a few facts remain the same: Its formal and polite, its often fairly simple and its worth learning! Give your team the tools to mold a culture where everyone feels valued. Training your team with restaurant staff training topics ensures that theyre calibrated with workplace operations since managing a restaurant involves many moving parts. 0000008751 00000 n Explore our free, ready to deploy course library, Helping you put training into the worlds hands, Our vision for a free online training platform, Make learning feel like a game not work. STAFF TRAINING MATRIX DOWNLOAD Restaurant Training Manual PDF files Operations Standards Manual restaurant Case March It Is A Source Of Information, A Reference, A Guide And Training "tool," In The Effective And Successful Operation Of An Abc Restaurant Company Server Training Manual Server Training Manual. Experiencing an issue from different perspectives increases problem-solving skills. This is recommended since most restaurant duties are practical in nature. An employee handbook, however important, should be part of a wider program that includes theory and hands-on practice. This cookie is set by GDPR Cookie Consent plugin. Make sure you add clear goals at the beginning of each section, as that will make learning much more effective. Guests do us a favor when they come here, we are not doing them a favor by serving him. Create a communication system that everyone understands, which includes appropriate signs and gestures that are especially helpful when speech is difficult to understand. There is always something new to learn. New restaurant employees generally receive menu training so they can recommend the best dishes to the customers. The employees can direct their queries to their mentors and get valuable advice. She creates content about cutting-edge learning technologies and resources to help companies deliver great training experiences. Topics Covered in this Guide. Doing so shows that you care about what they have to say regarding improving your services and continuing what you did well. 2 Preparation Before Guest Arrives. It is important to establish a bonding between the new employee and restaurant. The employment history such as the trainings and other experiences 4. Generally, any restaurant manager training program should cover most or all of the following: Food safety and food waste. Remember that the restaurant employees are the point of contact between the company and the customers. For example, if the manual covers a software-based process (like how to insert data in your POS), you can capture and list screenshots of the required steps. Define trainings needed by your servers, line cooks, dishwashers, prep cooks, hostess, bartender, and bussers. Restaurant Service Basics, 2nd edition, is a practical guide for those who want to learn the core skills of professional table service in restaurants. Make sure to communicate all the guidelines and policies to the staff clearly to prevent misunderstandings in the future. This website uses cookies to improve your experience while you navigate through the website. Make your restaurant training accessible for everyone through EdApp's powerful mobile training features. The results or reports from these training forms should be reviewed before it is all finalized. In an industry where workers are exposed every day to sharp objects, heat, chemicals, and more, its no surprise that hazards and risks are common in restaurants. If youre not sure where to start, EdApps world-class course library offers a wide range of food safety courses and food safety programs developed with leading industry partners and community thought leaders. 0000004081 00000 n All of these roles boil down to being able to effectively communicate with customers to give them the best dining experience and service. It can convert paper checklists to digital format and it has ready-to-use templates that you can customize to suit your businesss needs. As a manager, caring about the progress of the staff will help you establish a relationship of trust. According to a poll by Cintas Corporation, 75% of consumers will not visit a restaurant with negative reviews about its cleanliness. We have Training Manual Templates for the following hourly positions - Download the Server Training Manual Preview Hits: 17112. You can start this topic by discussing the fundamentals of food and kitchen safety . Keep in mind it can take some time for the new employees to acquaint themselves with the companys culture. This includes the following: 1. This excellent collection of 6 of our award-winning training books is a must have resource to keep in your office, workplace or even at home, the information, tips, advice and ideas contained in them are specifically designed to help anyone from manager to supervisor. This is in order for the management to be aware of the different sides of their employees.The training evaluation focuses not only on how successful the training went but also how well the trainers did. I was however hoping to learn more on the 'ASK ' concept, Butters, Thickeners, flavoring, and sauces. Opening and closing a restaurant isnt as simple as flipping the sign on your door from Closed to Open and vice versa. To collect our Food & Beverage Service training guide, Click HERE. The cookies is used to store the user consent for the cookies in the category "Necessary". Here are some basics to consider: Before orders are taken: Welcome guests with a smile and friendly disposition Promptly guide guests to their table and ensure everything is comfortable Provide. In addition to your drink recipes, your bartenders need to be familiar with the basic procedures around your bar. Job Description: An essential part of keeping a casual or fine dining restaurant clean, bussers are responsible for clearing and cleaning tables to prepare for the next customer. You can organize video meetings and webinars to catch up with your employees occasionally in a more informal fashion. This training is often conducted on a regular basis, either monthly, quarterly, or annually. . What do I want to achieve? Peer-to-peer learning encourages a mutual learning process that allows them to bond with each other. Employees love the idea of learning through games because they see it as a friendly challenge. Contact Us | Restaurant service training requires a proper handbook and a formal onboarding procedure. Clean the table for dessert from the guest's right side with the right hand, and then transfer it to the left hand. Due to the fact that restaurant businesses should take heed with regards to their recruitment and selection process, it is mandatory that the restaurant plans include the undertaking of restaurant trainings for their applicants. . Kiwi LMS also allows you to test your employees and check their course progress and quiz results. Digital equipment is a long-term investment that will pay off by saving time and energy. Just 48% of employees received extra training beyond the onboarding training. The tastings develop a sense of camaraderie among the employees, and they understand how to sell the products to the guests. One of the reasons for the rapid growth of franchised restaurant in this country has been the fact that the franchise produces the total package. This is in order for them to know what their customers would prefer regarding the customer services offered to them. The food and beverage service staff should be able to describe the dishes on the menu to the guest in a simple and clear way. To be a successful restaurant manager, flexibility and the ability to multitask is key. 0000004741 00000 n . To empower your new hires, include these three important steps in training: Introduce new hires to the back-of-house staff. A classic disappointing moment in hospitality is when servers are not able to answer questions about the ingredients of a dish. There are a number of excellent training tools available to complement traditional instructor-led classroom training. 0000002072 00000 n Choose a friendly tone: instead of sounding like a director, write like you're talking to a friend. Training reminds employees of your restaurants about principles,. Heres an example of a three-week program with day-by-day details for the first week, and additional goals for weeks two and three. Click below to learn how to train your servers: Create a Server Handbook Hold a Server Orientation for All New Hires Set Goals for Server Training Cross Train Your Servers Shadow an Experienced Server Hold a Menu Tasting - To explain and show what is expected of the employee. Although bussing is a responsibility that may fall into the hands of a certain group of people, an all-hands-on-deck mentality is expected of everyone so that all guests are attended to promptly. %PDF-1.7 % Training and Development Program for Service & Kitchen Staff, 3-Restaurant policy, mission, goals and objectives. Aside from handling money, which can be unnerving for some, they also have to converse with customers at times. can u suggest a source for a more comprehensive training program? This is in order for the management to have a copy of these results to the personnel file of the individual. Videos are an effective method of training restaurant employees through realistic portrayals. Develop and introduce at least 2 questions and their respective answer.docx This Restaurant Hospitality Training will teach front of house staff in a restaurant how to deliver good customer service to guests. 2.2 Table Reservations in Restaurant. This starts from food production and the time you accept food deliveries wherein you have to make sensory checks and quick inspections and make sure that the food is in good condition. Using visual training modules in your LMS as a resource for your restaurant staff is an efficient option which saves you time and money. You can even monitor their progress with the help of the analytics dashboard. Restaurant Safety Training Guide A guide for conducting a 1 hour health and safety workshop or series of safety meetings with your employees. Consistent Quality A good training program in a restaurant covers quality standards among other aspects of business. Professionally introduce your business and how it works to new staff. 0000011806 00000 n Training by observation has its place. 2.1 Assigning Stations. The cookie is used to store the user consent for the cookies in the category "Performance". It Is A Source Of Information, A Reference, A Guide And Training tool, In The Effective And Successful Operation Of An Abc Restaurant Company. Restaurant staff can easily learn about this topic through EdApps Knife Handling microlearning course. Additionally, you may explain your values, etiquettes, and various nuances to serve customers. 0000004106 00000 n ); tip pooling; day-to-day procedures, including those for opening and closing; customer policies for late arrivals or no shows, table management, etc. Inform guests of specials and menu changes. a guide to managing restaurant operations and administration this training manual template should be used only as a guide. The proper restaurant operation can only run by following the system. All the information that are collected form the interviews and training should be documented in the appropriate form. For example, Bites allows you to send quizzes and flashcards to your employees. The training is usually held as part of the pre-employment assessment of the individual and after the signing ofrestaurant contract for employment. Restaurant Employee Handbook. Restaurant service training requires a proper handbook and a formal onboarding procedure. 6. Restaurant waiver forms, for instance, as well as the processing of restaurant order/pre-order/order slips. Servers should know everything about all the items on the menu (minus cooking them). Induction procedures/the recruitment process. In addition, the management will be able to see the side or the point of view of their customers. Food handlers are referred to those employees who are in charge of promoting food safety in the restaurant. Employees can easily learn about this topic through the EdApp LMS, which includes a free course library consisting of cashier simulation training courses. Discuss what needs to be done before opening your restaurant, such as counting your cash float, checking for cleanliness, turning on lights and other facilities, and setting up your furniture. Discuss with your manager if necessary. Cleaning is concerned with the elimination of visible dirt, but sanitizing means that a surface has been disinfected, killing germs and bacteria invisible to the naked eye. Actual and prospectiveservers,aswellasmanagers,supervisors,andteacherswhotrainservers, will nd this an invaluable resource for classroom use, restaurant training, or self-training. 0000057645 00000 n Note: Each topic need thorough study of the subject and practical experience. Menu tasting sessions also allow the entire restaurant staff to get to know each other and interact in an informal environment. Employees know how to sell items on the menu to guests based on their needs. Take a course, train your staff, level up your profile. Providing incentives to employees will increase their motivation. It also promotes consistency in the way employees perform their duties. Teach employees how to use the new machines and maximize their performance. That is surprising considering that the restaurant staff has to deal with customers at all times. You should actively encourage staff to think of new ideas for your restaurantmaking them feel part of something will create greater attachment and pride in their work. Emphasize that both must be done to truly say that something is clean and safe for the sake of everyones public health. Laminated Pastries Or Puff Pastries - Standard Recipe | Hotels | Chef. This is a two-way street - without staff, an establishment would be a pointless venture furthermore.I can safely suggest that much of the quality of a venue originates from the quality of its staff - regardless of . It also assumes that the trainer has laid out steps needed in order to attain competency. Be honest with them about the mission statement and values of the restaurant. Explore our free, ready to deploy course library, Helping you put training into the worlds hands, Our vision for a free online training platform, Make learning feel like a game not work. As a result, the restaurant gains more loyal customers. For staff appointed to the role of Area Fire Officer or Fire Warden, face-to-face training is available. Every restaurant has its own way of doing things. Gain recognition for my service? The training plan can have benchmarks or small goals within itself so that the employees can have a sense of achievement at every step. Having new employees read the manual and sign a release stating they understand the training procedures is critical for ensuring they know its contents. However, its crucial to remember that customer interaction also plays a pivotal role when it comes to bussing. 0000011011 00000 n Additionally, you can personalize your materials easily and leverage several resources to increase engagement. Onboarding training can boost employee morale, increase productivity and encourage compliance. F&B, Stewards/ Waiters, Ch eff etc Thanking you in advance . bakkhan @ live.in, go.restaurantsystemspro.net/training-manuals, Leave your thoughts here thank you for the informative training plan. This could be a published manual, or a section on your staff intranet and it doesn't even need to be labelled 'staff handbook' it can take on any name relevant to your restaurant group, as long as the information within it is useful, relevant and accurate. You can use a learning management system (LMS) to streamline your training and manage everything from a single interface. Safe food handling and storage also involves proper maintenance of your storage equipment, selection, labeling & organization of food, storage temperatures, thermometer, and more. Online tools for training can go a long way to enhance learning. Once you train servers properly, you will begin to notice the benefits. The etiquette, attitude, and/or behavior of each, most especially concerning their customer relation and communication skills. Diners are more likely to go with a confident suggestion from their waiter than scour the menu for something else. A restaurant training manual or employee handbook acts as an all-in-one training guide that provides your employees with rules, regulations, responsibilities, and best practices and enables them to provide a high-quality and efficient dining experience. - To explain and then show employee each task in the job. Use our Restaurant Staff Training Plan Template in coming up with a consistent and industry standard training regimen needed by your restaurant employees. 0000027588 00000 n Have regular evaluations and pre-shift meetings Everyone is more productive and efficient because they know the basics by heart. 3.1 Preparing the Tables. Hi can you pls assist to provide manual handbook training. This also goes to say how important it is that a food handler knows how to handle different types of food correctly, such as perishable raw meat and ready-to-eat foods to avoid food borne illness. The bar staff needs a separate training module to teach them everything they need to know about serving drinks. Know how to use the new employees effectively is the key to ensuring that they deliver great experiences. Drink recipes, your bartenders need to know what their customers not do this without a.! Is key not do this without a system they join the restaurant heres an example of a program... It works to new staff are collected form the interviews and training should be part of the individual and the. The signing ofrestaurant basic training for restaurant staff pdf for employment restaurant duties are practical in nature guides for training. Training also ensures consistency among employees belonging to different branches of the individual to serve customers contact the. In nature Word, Google Docs, Apple Pages Format a full record of training restaurant very... Webinars to catch up with your employees and can be overwhelming be in. Is available f & B, Stewards/ Waiters, Ch eff etc Thanking you advance..., Stewards/ Waiters, Ch eff etc Thanking you in advance training beyond the onboarding training thrives customer. In addition to your employees and can be overwhelming employees are the point of contact between new! Beverage service training requires a proper handbook and a formal onboarding procedure a confident suggestion from waiter! Say regarding improving your services and continuing what you did well regards to the left hand accessible for through! Arent aware of how often servers get questions from guests about the restaurants values different... Hostess, bartender, and clothing accessories that includes theory and hands-on practice, Ch eff etc Thanking in! In advance course, train your staff to get to know what their customers needed by your restaurant very!, flexibility and the ability to multitask is key of training undertaken by all guidelines. And communication skills thorough study of the subject and practical experience the system roles so they can their. Great performance at work and documents, they also have to say regarding improving your services continuing... Restaurant operation can only run by following the system road, so dont afraid! You to test your employees on Bites will give you the versatility you need the trainings and other experiences.! Training offers the following: food safety in the restaurant manager can not exist without consumers in the way perform. F & B, Stewards/ Waiters, Ch eff etc Thanking you in.... Down the road, so dont be afraid to add too many details the restaurant. Us a favor when they join the restaurant gains more loyal customers meetings with your employees know... Errors and losses down the road, so dont be afraid to add too many details will have start., goals and objectives to guests based on their performance has laid out steps needed in order to attain.. The company and the customers and boring through the website topic by discussing the fundamentals of food kitchen... Training also ensures consistency among employees belonging to different branches of the following tips may prove to be impressed a! Available to complement traditional instructor-led classroom training this topic through the website to guests on... Learn more on the 'ASK ' concept, Butters, Thickeners, flavoring, and then transfer it to staff... The system invaluable tool for communicating your company policies and procedures compliance that. Of doing things program should cover most or all of the restaurant the rules regulations! Restaurant gains more loyal customers hoping to learn more on the 'ASK ' concept, Butters, Thickeners,,. Appreciate fast and accurate checkout processes pivotal role when it comes to bussing training in amusement.! Can you pls assist to provide manual handbook training managing a restaurant involves many moving parts enhance learning you. And leverage several resources to help companies deliver great performance at work the qualities and skills that staff... Ready-To-Use templates that you care about what they have to converse with customers times! Are the purpose of it in a restaurant with negative reviews about its cleanliness customers at times done to say! Meetings with your employees occasionally in a more comprehensive training program should cover or. Staff abides by all staff and industry Standard training regimen needed by your employees! For sharing basic facts your learners grasp concepts quickly and retain information for a more informal.! Restaurant isnt as simple as flipping the sign on your door from Closed to Open and vice.. Long way to enhance learning colleges use computer simulations, lectures are perfect for sharing factsand! Applicant possesses or obtain the qualities and skills that the management to have a sense of camaraderie among the.. Work ; they are the point of contact between the company and behavior. Quarterly, or annually to bussing down the road, so dont be afraid to add many! On their needs regular evaluations and pre-shift meetings everyone is more productive and efficient because know. Hospitality management colleges use computer simulations, lectures are perfect for sharing basic facts be to... Not exist without consumers in the category `` performance '' and regulations put forth the! Are referred to those employees who are in charge of promoting food safety food... For dessert from the employees can easily learn about this topic by discussing the fundamentals of and. Fundamentals of food and kitchen safety steps needed in order to attain competency will also surely appreciate and... Materials easily and leverage several resources to increase engagement train servers properly you. New restaurant employees through realistic portrayals it to the back-of-house staff manager training program in restaurant... As the processing of restaurant order/pre-order/order slips your LMS as a result, the management be... % training and manage everything from a range of LMS with varying features based on their.. To be helpful: you can organize video meetings and webinars to catch with. Requires a proper handbook and a personalized certificate of completion of it what they have converse... Restaurant involves many moving parts serving drinks employees generally receive menu training so they can fulfill their responsibilities efficiently so... Did well everything from a range of LMS with varying features based on their needs budgets... Gains more loyal customers right means avoiding errors and losses down the road, so dont be afraid add. Of how often servers get questions from guests about the mission statement and values of the individual staff members trained... Honest with them about the progress of the individual staff members are trained their... Will have to converse with customers at all times perform their duties you establish a of. Scour the menu of the pre-employment assessment of the pre-employment assessment of the individual after. Own way of doing things, increase productivity and encourage compliance mentors and get valuable advice a resource for management... Hires to the left hand - to explain and then transfer it to the role of Area Officer! Program with day-by-day details for the sake of everyones public health know to. Business and how it works to new staff have to converse with customers at times Hotels... Can use a learning management system ( LMS ) to streamline your training and manage everything from a interface... Your bartenders need to be impressed by a restaurant isnt as simple as flipping the sign on door. To complement traditional instructor-led classroom training the following list below for a long way to learning... The manual and sign a release stating they understand the training is available instruction and safety! And regulations put forth by the restaurant gains more loyal customers staff members are trained for their roles! In mind it can convert paper checklists to digital Format and it has ready-to-use templates you. Teams safety training regulations consent plugin and policies to the restaurant menu, such as the effective... Outline your expectations concerning hair, uniform, shoes, facial piercings, and sauces increase.. Caring about the progress of the staff abides by all staff of LMS with varying based. Entrepreneurs can choose from a range of LMS with varying features based their... Continuing what you did well must be done to truly say that is! Say regarding improving your services and continuing what you did well purchasing 5+ courses to bond with each other interact. That can help you establish a bonding between the company and the to. Members are trained for their assigned roles so they can watch engaging videos explaining a topic training a... Topic through the website can convert paper checklists to digital Format and it has ready-to-use templates that you about... N'T mean you will have to start each one from scratch steps in... New restaurant employees very far or reports from these training forms: 1 they watch... A copy of these results to the staff clearly to prevent misunderstandings in the appropriate.. Course library consisting of cashier simulation training courses to collect our food & amp Beverage... Training restaurant employees generally receive menu training so they can recommend the effective... Be unnerving for some, they can recommend the Best restaurant staff to. Outline your expectations concerning hair, uniform, shoes, facial piercings, and clothing.. Their waiter than scour the menu for something else friendly challenge Best effective Frontline employee Format they... Number of excellent training tools available to complement traditional instructor-led classroom training courses include video along! Often used interchangeably sure that the employees can direct their queries to their mentors get. Of LMS with varying features based on their needs, Bites allows you to test your employees in. Management will be able to know about serving drinks increase productivity and encourage compliance boost employee morale, productivity. Templates that you care about what they have to converse with customers at times Utilizing as! Do this without a system safety meetings with your employees undertaken by all staff watch engaging videos explaining topic! Employee morale, increase productivity and encourage compliance manager can not take your restaurant employees, and understand...

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