Their standard response was to send out a new modem, and/or reprovisioning our service . I haven't tried it yet, the Sagem is OK except for outside and the connection is solid and fast so I don't want to do anything that might break it. Yes No. Is it speed, drop outs, poor wifi, something else. Search for your device here. Connect the modem to your computer/device There are two ways to connect A. I have used the 3864AC and, now, 3864AC V3 since October 2016. Shopping. Maybe the difference is that I have the latest black 3864v3HP model, with earlier problems all fixed. Appreciate the adviceI now have a 2nd router since Optus said to keep itIs there a way I can set it up to run off same Wi-Fi at another access pt at back of my house?Or will they be different wifis? I believe it's independent of RSP. The Sagecom was crap for my household. No such thing as only paying for 25mbps. Don't use optus if you want a decent service. Finally I found all the old pictures and it's been years now since this repo was created. I have a number of internet radios and Foxtel via internet and it became really annoying that it dropped out for 15 to 20 seconds a few times and hour. The white box was crap and if I logged on to Netflix my wife would lose phone connectivity on FaceTime! When I look through this, this find was definitely there this was extremely severe, it got so severe that there were only 2 more upgrades and then (T)Felia stopped upgrading the routers and locked completely down the router and then they started offering a newer version of Technicolor again, this was a bigger and more dangerous threat against us all then I understood back then and I guess something happened that is out of our control and it we probably never gonna know beucase cooperation between Telia and Sagemcom is canceled and now Telia went back to technicolor again and their own devs and it is for everyone and i mean EVERYONE including themselves, an incredibly important and good choice. When the router has rebooted run the following using the developer console in your browser. They proved to me with this that they take their customers' safety seriously and I have great respect for everyone who works at telia and its subcontractors, I have now instead found flaws with other operators where there is extreme ignorance so this history is now history and I am both happy, proud and extremely satisfied with the results. Connect the Optus router's WAN port to a LAN port on your router.4. Now choose Maintenance and find Update or Firmware Update. Though I don't use the WiFi on mine because I can see too many other networks in my home. I received a credit on my Optus account for the cost of the router I purchased to replace the flaky Sagemcom. Always read the manual, Have it plugged into the sagemcom. I will probably get a new one this summer so don't expect this repo to get updated in the upcomming weeks. Dumping the firmware; Full list of URLs; PSI configuration decoder; References. I cannot believe Optus supplies this sagemcom piece of junk to its customers and seems to only allow that to function with the phone line. It's taken me longer than it should, is more complex than it should be, and still no luck. This you must figured out yourself since it's to much work to fix a wiki for this atm. I use ac wifi for one laptop next door to an access point and one single rarely used Chromecast. This README is on hold until I will get a new router from TeliaSonera Company AB since i bought a private router for now, I have followed this to the letter and just can't get it to work. Any feedback on the Sagemcom modem please. a completely different network path to your primary path. Your redundancy method, for a business, should be utilising a completely different network path to your primary path. My recently arrived neighbours are awaiting NBN connection and have been using my 2.4 GHz signal for about 10 days through 1.5 brick walls and more than 15 metres away from my router to their nearest wall. We will now rely on the new NBN HFC that has been laid underground. 1. I seen instructions on how to extract the phone SIP details from a backup of the Sagemcom router but i will wait till next week to allow my patience to build before engaging in chat with Optus re the issue perhaps they can supply a more stable router or firmware update. There is a workaround for those comfortable manipulating URLs and running a bit of JavaScript, but how this got passed QA is beyond me. I currently have Pi Hole set up as a DNS server on the R7000, will all requests still go through the pihole? . No idea if there's further configuring I need to do. My mistake was trying to set a static IP on the Optus router, not the R7000. The Sagemcom Fast 3864V3AC is absolutely undoubtedly the worst modem I have EVER owned from Optus, over 10+ years. BTW. Got the NBN installed today. Claim this business (801) 224-5011. We can call out on it, not receive. Edit: Fixed! . PCs on the LAN (Cat6) had slow boot & no internet access although IP was allocated. Fortunately they haven't screwed with my 5 ghz signal yet, which I use for my laptop to prevent eyesores on my living room desk. As usual, I do this for YOU completely free and you can share and change this wiki as much as you want, it would be appreciated if you added a url to this original readme to help us all for sharing knowledge and contribute to a safer internet if you want - You are certainly not forced to this, of course ;). if they have done it right. I spend all my waking hours trying to succeed and if I don't succeed I try again, I've been trying to get hold of a version v3.4.3 because I was stupid enough and never thought before the upgrade came, but I never came across a new one. Apart from doing a few ipleak tests, is there anything else I can do to verify? I have it wired into a switch, that's located in my garage, and I have 2 other APs connected to it as well that are located in other parts of the house. I'd just prefer the DHCP set up to be left up to the R7000. - HFC: no problem.-Their Wi-Fi quality is crap, during busy hours 3864OP fluctuates 28 36Mbps (single band 2.4) but 3864V3 HP is better 58 Mbps (2.4GHz) and 70-80 Mbps (5GHz). Sometimes the wifi would die, other times the phone would stop working and sometimes I'd lose everything. They really need to switch their modems out so I can use their NBN modem but one that doesn't constantly drop the wifi and will allow things like my XBOX one to connect via ethernet. The Netgear router I was using until recently had better wifi range than the Sagem, I'm told that if you don't need a landline phone, which I don't, you can swap it back in place of the Sagem and it will work fine. Just got one of these as part of converting from Optus cable to Optus NBN. Gas. I was a little cautious and noted that I hadn't been on the net all day and wanted to mnitor it a bit before I let them claim all was well and close the job. WiFi is flakey because of the way it was designed to work. Then I remembered I had forwarded TCP and UDP to 5060 so I went and changed that to UDP only and presto, all working. This is the last and the biggest commit since I created this repo. before above message was added it started here, have fun! Alot has happened since I did this repo in 2018 and did it public in January, 2019, Sagemcom has now become become a "mission-driven company" Since January 2022: https://www.sagemcom.com/en/group. My experience with the Sagemcom F@st 3864v3. We've been on the sixth(!) ;-) (if not, no worries - this was added for the curios one), If you have problems, questions, ideas or suggestions please contact me by posting to wuseman@nr1.nu, https://forums.whirlpool.net.au/archive/2746904, You can find more info and good answers from this thread below from whirlpool where i am active too, I,m on a 50 plan but can only get 33, but I,m only paying for the 25 speed, so not to fussed. Online comments really bag this router so is anyone using it and with what results. . I presume after initial activation of the account with the sagemcom, you just ditched it and put the Orbi in it's place? Probably wise to disable wireless in the Optus router. Email this guide. Food. Migrated from cable to nbn HFC on Feb 13, so far so good. This could be admin, or one of these If you changed the username on the router and can't remember it, try resetting your router. All of the above mentioned in the 3 + change of gateway ip . After all, it's only going to the phone. The solution was the admin menu. Seems early Sagemcom routers had the same problem, and like others I will use my old router to fix the problem. does any1 know if i buy 1 of these, (which ive been looking at getting anyway) solve my issue? Luckily the older NetGear CG3000 worked with the wan port, I switched back to the old modem. Maybe some of those more expensive routers don't have these problems with automatic dhcp ip assignment due to more powerful cpu's I'm not sure as I haven't tried them, but you can either spend the money on that or you can just go into your router and setup fixed ip assignments and have no issues. F A E C B 3. From reading briefly it seems I can't, and need to put the sagemcom back somewhere in the chain. I've been happy with the upgrade, I don't experience any buffering or downgrading of streamed videos and Netflix/Amazon Prime etc all load swiftly over AppleTV or our laptops while family members are using other devices. There are a number of ways to deal with this. Change device. Going back to the sagemcom alone, can make calls no problem. Mine has been fine as well. One pre NBN one post. So this just got annoying so I just unplugged the sagemcom and put the netgear cg3000v2 in again but had to change the settings to connect via ethernet instead of cable and things have been fine again. My original Cisco router which is running Tomato OS is plugged into the switch and it provides both WiFi and LAN to my wired network. Thanks for your input. (edit) Forgot to add that both devices have been rock solid for the entire connected period. I recently updated from the standard Sagem.com 3864 (flat, white box) to the 3864V3HP (curvy, vertical, black box). Primarily to eliminate the dead spots in the house and secondarily to take the Sagemcom out of the network altogether. Here's the curious thing, connecting my phone to the Sagemcom gives me speeds that are roughly 1/3 less than when connected to my Asus wifi. Then they sent us a different one: Sagemcom 5366. So no huge problems I just ran my XBOX via wifi, but I thought this strange as I always figured ethernet was the more stable connection and yet the XBOX One didn't like it on this modem but did it fine on the netgear cg3000v2. There is a Business forum there. The "backdoor" access if for giving customers support efter their needs also Sagemcom that can use our network and sniff traffic, A repository for firmware related to the Talktalk Sagemcom F@st 5364 DSL Router. In firmware v3.43.3 all It is impossible to GUESS Sagemcom gateway F@st 5366 firmware update. I will move to ABB and buy a Fetch mini and get them to fix the line. Upload speed not affected. I wanted to share what I found without report anything on this device to ALL out there because for me its all about fun and without any profits at all and I don't care for getting status. I get plenty of WiFi coverage it's my neighbours that will suffer because of it. Sounds like a great outcome for me. Thanks for all the informative posts everyone and the quick assistance newline and Farron. Wrong the problem continued. I can even get a list of all devices connected to my network and internet connection status without logging in. Sagemcom F@ST 5366 TN This modem-router only has lights for Power, WAN, DSL, Phone, Internet, and Wi-Fi. after few months with a break for get motivation back again for trying get root access on latest firmware. On the topic of the Sagemcom , mine has been incredibly stable for the last two months touch wood. How to use this for tinkering and exploring the router itself. Both worked initially with DHCP disabled but then they seemed to time out. All of the above mentioned in the 3 + change of gateway ip, When I mention 'front' side of the board it is this side of the board, When I mention 'back' side of the board it is this side of the board, The secret/hidden (not in even in manual it's listed) connector is on the 'front side' of the router board, Under the aluminum case on 'backside' of this board the broadcom chip is found, Here is serial console when I was forcefully "yanking" two capacitors away on 1 of the 9 routers to see what happens at different Can you bridge and still use optus NBN's phoneline? 5366TN and previous all do as well. Refreshed attached devices and voila, Optus IP is now fixed. All this help has been received with much thanks :), I just moved from optus cable cg3000 to optus nbn sagecom F@ST3864V3AC and can testify the wifi on the new modem is feeble. I got a google wifi 3 pack for that reason. Disconnect Optus router and connect your router to the NBN modem (and ensure it is working correctly).3. 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