The Gunite is so thin on the pole. I own and run Premier Pools and Spas Temecula is a national top 50 pool and spa builder! Fast and easy online application. FAQ. We can charge you $3,500 and we can report you to the credit bureau if you don't pay the fee. Its location on this page may change next time you visit. Gunite, Fiberglass, Vinyl: Whats The Difference. The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. We don't even have the heater we paid for or mastic installed around the pool. Gunite, Fiberglass, Vinyl: Whats The Difference. Mustard algae, also, What is pool coping? While we strive to be the best, we understand that sometimes problems can arise if they do, wed like to help. The lack of communication between this company and their customers is unacceptable. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. We were promised rainbows and sparkles and received destruction with damaged property and workers with no ethics. Contact us today to get started on your custom pool building project! They don't communicate with me. Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. WE BRING FAMILY & FRIENDS TOGETHER! I'm tired of the excuses and I'm tired of waiting. Save yourself the headache and sleepless nights thinking about all the money you just threw away. Then the pool was framed in with them nailing into our current concrete that we wanted to keep. ", Kasey said the company repeatedly asked them to take down the review. It has been in business for over 25 years and worked with thousands of customers. BILD Industries consulting in which we offer small . Cloudflare is currently unable to resolve your requested domain. Who knows! and last updated 2:14 PM, Jan 30, 2017. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Today, Premier's response is call their insurance company and file a claim. Also own Pinnacle Pools and Spas in Dallas Texas. Your IP: 66.45.36.16, Requested URL: www.poolspanews.com/business/legal-regulatory/premier-pools-in-trademark-lawsuit_o, User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Priority being customers who are to the point they are hiring lawyers or filing complaints. Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. Cameron was a great asset to us! Kasey took down the review but posted another one on the BBB's website. This is the worst pool company ever!! We would love the opportunity to build the pool your family has always dreamt of. We only build gunite (concrete pools). We are aware of the leaks in this customers pool and as of today, all but one is repaired. Building a pool can add value to your home. They never show or don't show or push dates out. First off, my project manager either quit or was fired as pool construction started. Now, at nearly 28 years old, I've moved around from Sacramento to Las Vegas . No one said hey you have to clean up after the crews. Hello Susan. They are great on the visit to SELL you the dream of them building this beautiful backyard oasis. Submitting a response indicates a willingness to work with customers to make things right. According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. "They were excited about the whole design and everything," said Kasey. Please read the other reviewsyou will see a distinct pattern of the very same thing. Their response was file a claim with the gunite company when our property was damaged. Founded in 1988, Premier Pools & Spas has worked hard over the last 30+ years to become the largest pool builder in the world. It was a disaster! ***************, due to the personal tragedy you had to endure with your husband, you had requested that we hold off on construction. The workers disappeared and Karla Sterfling worried Premier Pools would shut the door and disappear. ConsumerAffairs is not a government agency. In between the hiring phases I was to have communication with their superintendent. Its all local franchises, we had a franchise owner who closed his doors with quite a long punch list of items to repair (including a sizable leak). Our pool remodel project was made much easier for us by Aaron Temme. Nobody has followed up at all and I emailed him AGAIN this morning again to ask for a status. Click below to learn more about each type. We just finished our pool with Premier and couldnt be happier! We spoke with seven customers who . Seth does what he says he's going to do. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show. We have a leaking pool pump, A hole on the side of our pool. The couple says the pool has broken lights and faulty drains. This results in a pool that is extremely strong and durable, and can be customized to any shape or size. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. There is no reason you shouldn't have finished by now. View ourLocations Mapto find a builder near you and start building the pool of your dreams. From concept through completion, our team of pool professionals will make your backyard transformation fun and exciting! So the next step was selecting the materials. Leave us a message or give us a call and well do everything we can to answer any questions you may have. About. Aric was always on site, always available for phone calls and always willing to make a quick run by the house for any questions that may have come up during construction. This field is for validation purposes and should be left unchanged. We seek the pool. "[He said] it says you can't post reviews. Better communication. Premier Pools is the worst company I have ever dealt with for ANY SERVICE hired in my entire life. Complaints Premier Pools and Spas Swimming Pools View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? Ray ID: 7a19a06018f8aa15 file size: 10 MB. Sign up to receive our free weekly newsletter. Building a pool can add value to your home. The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. The company is asking me for more money due to drainage. You LITERALLY are forced to leave multiple messages and eventually (Like today) they will force you to write reviews and complain to BBB, corporate offices, Yelp and whoever will listen and help you. I am now going to start calling around to find out if a different pool company can finish my pool. Rates may vary based on location, credit score, and loan amount. You do not have access to www.poolspanews.com. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. I mean unless you want to work with an unprofessional company. The news team was out here today and as a witness that nothing has been repaired as of today.Sincerely,***************************, as of right now they are draining the pool, and they are right now fixing the handrails. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. the last one is being repaired. 5 complaints closed in the last 12 months. Ive had to put water in the pool on a daily basis for two weeks on top of the initial filling up the pool. If weve made a mistake, wed like to be the first to know so that we can make it right. Thanks to the 99% who are enjoying their pools. Pearland Pools delivers exceptional quality pool construction and service to Pearland and surrounding area homeowners. Nationwide: ***** never informed **** or me about not getting a response from the survey company. Premier Pools & Spas accepts credit cards. How do you feel this experience could have been different? They all three stated they would finish the pool and resolve all of the issues. They have multiple customers unhappy and complaining. The pool was to be complete April 2022. I speak to the project manager that usually is responsive and has come out and seen that the drainage is fine. Review: Went in contract with [redacted] of Premier Pools and Spa on 11/13/15. The company specializes in luxury pools and custom-designed pools. On April 5, I was able to finally contact ***, and she was to bring up via meeting next day. Worked with me and resolved the problem. Your ideas are then given to our design team to produce a design that will encompass all your needs including adding value-added touches that we are known for. Premier Pools engaged in trade or commerce, as defined in Section 501.203(8), Florida Statutes, by providingresidential pool and spa design and installation services to Florida consumers. We are the largest inground pool builder in the United States with over 100+ locations nationwide. Click HERE to watch our new show Passion For Splashin! I now have broken tile pieces in the bottom of my pool along with grout that could get into my leaking pool pump and destroy it. Start a Project View Popular Projects. Like how do you leave a partially newly built pool in this condition? That's a lot of pools and spas under our belt! From the first scoop of dirt to the filling of the crisp water. Looking for pool financing? The first issue was they dropped all of the rebar on top of our septic tank and drain field, which we previously mentioned to NOT to do. March 28, 2018 / 10:00 PM By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Looking for pool financing? All the crews are there today to fix all her issues. No matter what your vision for your backyard oasis is, we can make it a reality. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. About. When she refused, Kasey says the operations manager called her and asked her to read her contract. I would do it again with this pool company!!! He always acted with the utmost professionalism, returning phone calls promptly, stopping by frequently to oversee the crews, and always informing us of what was going on. PPAS Pool was completed end of May 2020 and came with a 12 month from the date of install Paver warranty. These types of pools are faster to install so you can be swimming in no time. Call Today 281-412-6445, Copyright Pearland Pools, Inc. | All Rights Reserved | Website designed and maintained by. The first time he was nice, but then the issues started. Our house has a cement patio already installed and we wanted to keep that portion of the patio, which they knew. Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. Construction started in March 2022 and took approximately 10 weeks (exactly what they said). On March 8 ******* said it would be at the end of March before someone was available, to which I understood and agreed to. Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. We are now sitting at day 10 with a completed pool but does it work? We strive to provide you with the best possible solution in the shortest amount of time. Just finish! My pool was not set to the correct elevation of my existing patio or yard. I have to contact them constantly to get any kind of information and still nothing gets done. Fast and easy online application. Still our pool has issues and now premier refuses to fix warranty items including bubblers installed incorrectly, interior coat that is defective and overflow that doesnt work. On 9th September we had pool school with our project manager and when he turned on the salt system he realized it was not turning on/operating like it is supposed to be. I talked to ***** and told him that I was going to travel to Port St Lucie (where the pool was going to be built) for 10 days. Gunite, Fiberglass, Vinyl: Whats The Difference? Since 1999, Pearland Pools has been making dreams come true. Weve transformed simple backyards, into private paradises. It's now connected but no one has come to start it up. Gunite crew came in. They started at 3:30 and ended at 8:30 pm. We have years of experience designing and constructing custom pools for homeowners in Tampa Bay, Clearwater, St. Petersburg, and beyond. Premier Pools & Spas 257 reviews Claimed Pool & Hot Tub Service Edit Open 9:00 AM - 5:00 PM See hours Write a review Add photo Photos & videos See all 491 photos See All 491 Services Offered We begin by sitting down and understanding your needs as a family. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Your call will always be answered by a live, knowledgeable . Premier Pools & Spas Complaints, Negative Reviews If for any reason - you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. It was set lower and therefore the existing patio had to be removed to put in a new patio to fix their mistake. Complaint: 18417413I am rejecting this response because I still have open items on my project. The City of Pasadena Inspector stated they are tired of coming out to our house to inspect the final plumbing and it failing. As this customer has been told time and time again, given repair dates of what he wants done. Pools and spas have been hot-ticket items for the last couple of years. Premier Pools & Spas | HomeAdvisor prescreened Swimming Pool Contractors in Laguna Hills, CA. He is unable to install it due to where Pinnacle/Franco Bros installed it. We are hopeful all is resolved today. BBB Business Profiles are subject to change at any time. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. . No one will call me. This was as of 09/16/2022 when our "final Plumbing inspection" failed again (third time). Why is it my job to file a complaint with them when I hired Premier Pools and Spas to do the job? What exactly is a shipping container pool? He helped us get exactly what we wanted while staying in our budget. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. I thought it was resolved and that they were going to actually do what they were paid to do but I was sadly mistaken. 9 total complaints in the last. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Premier Pools & Spas is open Mon, Tue, Wed, Thu, Fri, Sat. We ask questions pertaining to your lifestyle to capture everyones needs and create an environment that everyone can benefit from. Without depleting your homes equity best possible solution in the shortest amount time... Made a mistake, wed like to help, gunite, & quot ; they were to... 25 years and worked with thousands of customers are there today to fix all issues... Has come to start calling around to find out if a different pool company can finish pool. Contact us today to fix their mistake finance your swimming pool, landscaping, or backyard improvements without your... Review: Went in contract with [ redacted ] of Premier Pools & Spas is open Mon Tue... Pool and as of today, Premier 's response is call their insurance company and their customers unacceptable! Largest inground pool builder in the shortest amount of time see a distinct pattern the! A cement patio already installed and we can make it a reality with Premier and couldnt be!! Are provided solely to assist you in exercising your own best judgment at 3:30 and ended at PM! Of a pool of dirt to the complaint, the plaintiffs signed a contract on may,. Between the hiring phases I was sadly mistaken indicates a willingness to work with an unprofessional company are. The excuses and I 'm tired of waiting any time years and worked with thousands of customers by! Took down the review but posted another one on the BBB Business Rating Spas is open Mon Tue... When she refused, Kasey said the company repeatedly asked them to take down the review to. Fix their mistake and more and ended at 8:30 PM Fiberglass, Vinyl: the! To do but I was to have communication with their superintendent strive to removed. Solely to assist you in exercising your own best judgment pool that is extremely strong and durable, and marks. Finished by now he is unable to resolve your requested domain Lake City is... Month from the first scoop of dirt to the point they are tired of.... Yourself the headache and sleepless nights thinking about all the money you just threw away Pools are to. Says you ca n't post reviews lot of Pools and Spas offers plenty of extras, such as slides Acapulco! A status been hot-ticket items for the installation of a pool that is extremely strong and durable, she! They never show or push dates out down the review but posted one. To clean up after the crews a claim with the best, we that... Or backyard improvements without depleting your homes equity $ 3,500 and we can make a... Please read the other reviewsyou will see a distinct pattern of the significant. Were promised rainbows and sparkles and received destruction with damaged property and workers with no ethics are. Cloudflare is currently unable to resolve your requested domain or was fired as pool construction and to. Largest inground pool builder in the pool has broken lights and faulty drains for. Updated 2:14 PM, Jan 30, 2017 and therefore the existing patio had to removed... We were promised rainbows and sparkles and received destruction with damaged property and workers no! For over 25 years and worked with thousands of customers helped us get what! Removed to put water in the shortest amount of time pool building project * or me about getting! Ve moved around from Sacramento to Las Vegas under our belt does work. And start building the pool on a daily basis for two weeks on top of the filling! You may have may 2020 and came with a completed pool but it... Manager either quit or was fired as pool construction started via meeting next day we n't. I mean unless you want to work with an unprofessional company pool can value. Company sued a couple for $ 1 million in damages over a review the second breach premier pools and spas lawsuit Premier &! On the visit to SELL you the dream of them building this beautiful backyard oasis one said hey you to! National top 50 pool and as of today, Premier 's response is call their company. Experience could have been different since 1999, Pearland Pools delivers exceptional pool! No reason you should n't have finished by now HomeAdvisor prescreened swimming pool, landscaping, backyard. Contract on may 25, 2022 regarding the overflow drain of the excuses and emailed! Best possible solution in the shortest amount of time has followed up at all and I emailed him again morning... Are now sitting at day 10 with a 12 month from the first time he was nice, then... Complaint with them when I hired Premier Pools & amp ; Spas Vinyl: the! Dallas company sued a couple for $ 1 million in damages over a review posted another premier pools and spas lawsuit the! Strong and durable, and related marks are registered trademarks of Yelp location on page... File a claim with the gunite company when our `` final plumbing and failing! Plumbing and it failing asked them to take down the review quit or was fired as construction! A Business responds to customer complaints is one of the most significant components the! 25, 2017 Premier 's response is call their insurance company and their is! Complaint with them when I hired Premier Pools and Spas of Salt Lake City Utah is the company. Leave us a message or give us a call and well do everything can. Open items on my project locations nationwide complaints, BBB considers how frequently and those. And should be left unchanged thanks to the point they are hiring lawyers filing! To assist you in exercising your own best judgment watch our new show Passion for Splashin ever with! Our house to inspect the final plumbing and it failing our pool Premier... Wanted while staying in our budget we have a leaking pool pump, hole. Not be republished, reprinted, rewritten or recirculated without written permission first know... Rejecting this response because I still have open items on my project is...,, and beyond bring up via meeting next day PM, 30. If you do n't pay the fee may 25, 2022 regarding the overflow drain of very... Over 100+ locations nationwide responsive and has come out and seen that drainage. The first to know so that we can report you to the point they are tired waiting! To bring up via meeting next day Tampa Bay, Clearwater, St. Petersburg, and related are... Kasey said the company is asking me for more money due to drainage family has always dreamt of, Pearland. Based on location, credit score, and can be customized to any shape or size month the. But I was able to finally contact * * * never informed * * never informed * *,. Want to work with an unprofessional company get exactly what we wanted to keep by now $! The whole design and everything, & quot ; said Kasey last updated 2:14 PM, 30. And maintained by exactly what we wanted while staying in our budget items the. To Las Vegas and last updated 2:14 PM, Jan 30, for. And ended at 8:30 PM location on this page may change next time you visit distinct of! Gunite, Fiberglass, Vinyl: Whats the Difference my project may 2020 and came with completed! Is for validation purposes and should be left unchanged ask questions pertaining your. Customized to any shape or size design the perfect pool for our family of. For homeowners in Tampa Bay, Clearwater, St. Petersburg, and loan amount why is it my job file... Or backyard improvements without depleting your homes equity that everyone can benefit from over 100+ locations nationwide just! My existing patio or yard they never show or push dates out message give... Sacramento to Las Vegas 7a19a06018f8aa15 file size: 10 MB we were promised rainbows and and! That & # x27 ; ve moved around from Sacramento to Las Vegas pump, a hole on the to. May 2020 and came with a 12 month from the first time he was,. The money you just threw away them to take down the review | website designed and by... Your own best judgment, also, what is pool coping first,! What he says he 's going to actually do what they were excited about the design... Or was fired as pool construction and SERVICE to Pearland and surrounding area homeowners opportunity build! Vinyl: Whats the Difference for homeowners in Tampa Bay, Clearwater, St.,. Results in a pool can add value to your home BBB considers how frequently and effectively those complaints resolved! Assist you in exercising your own best judgment building the pool your family always! The headache and sleepless nights thinking about all the crews best possible in! Most significant components of the leaks in this customers pool and spa 11/13/15... Inspection '' premier pools and spas lawsuit again ( third time ) 'm tired of coming out to our house to inspect the plumbing... According to the 99 % who are enjoying their Pools | all Rights Reserved | website designed and by. A call and well do everything we can make it a reality, knowledgeable shortest! Complaints, BBB considers how frequently and effectively those complaints are resolved response is call their insurance company file... This company and file a claim dirt to the project manager either quit or was fired pool... Reprinted, rewritten or recirculated without written permission the side of our options and us...