Site content 2006-2019 Maciej Ceglowski We've sent you an email so you can confirm your subscription. After doing lots of internet research, I have learned that bed bugs have been making a strong come back in the United States, and that many hotels and motels, regardless of their quality, are struggling with infestations. It had 2 queen beds. YUCK! The aroma in the main lobby, reminds you of being on an island. The carpets are dirty and need a good cleaning. carouselresort, Manager at Crystal Beach Oceanfront Hotel, responded to this review. Are there opportunities to exercise at Crystal Beach Oceanfront Hotel? Rooms All of the rooms at the Crystal Beach Hotel in Ocean City, MD have been recently renovated and we are sure you will love all of the changes. The manager switched us to a different room for our second night and that one had hair on the sheets and stains around the toilet bowl. We left to return later while she was leaving and another lady started her shift. If you are staying during the summer months be sure to take advantage of being a Carousel Group guest; Free Family Photos, Free Ice Shows at the Carousel, Movies on the Beach, and much more! In fairness to the hotel and its staff, this situation was handled well. Rooms feature a microwave and a dining area with a refrigerator and a coffee machine. Does Crystal Beach Oceanfront Hotel have any great views? I wish I would had known this prior to booking because I would have gone somewhere else. Very quiet Staff was very helpful. When we took it to the front desk, a man named Norman that worked there was very pleasant and helpful. The next morning while waking up, we found a stage 2 larva bedbug. Staff was pleasant. It is right on the boardwalk and you can park your vehicle in the garage and not have to move again until you leave. Crystal Beach Hotel Ocean City MD accommodations are generously designed and have a stunning view of the ocean. Searching Availabilty. The hotel is 1 mi from Roland E. Powell Convention Center, and 1.5 mi from Jolly Roger Amusement Park. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. The Crystal Beach Oceanfront Hotel is located at 25th Street and the Boardwalk. We were content with the new room up until about midnight. We brought it up to the front desk and asked for a new room. hotel chains have the most bedbug reports, Holiday Inn Express Hotel & Suites Ocean City, Howard Johnson Plaza Hotel Ocean City Oceanfront, LONG & FOSTER: OCEAN CITY Vacation Rentals Office, The Ryan Haley Team Ocean City Real Estate, Lynch, Vaughn - Ocean City Property Service, Hampton Inn & Suites Ocean City/Bayfront-Convention Center, LONG & FOSTER: OCEAN PINES Vacation Rentals Office. This property has taken steps to provide more sustainable and eco-friendly travel. We left to return later while she was leaving and another lady started her shift. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Amenities; Gallery. YUCK! Cancellation and prepayment policies vary according to accommodations type. First impression was not well maintained, but I'm glad we chose this place. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Loved everything, staff was great, room was clean, pool was on point. She then assigned us a new room. Booking not found double-check your booking number and PIN then try again. Once they get your money, which is due at the time of booking and is completely non-refundable, they dont care at all. Top room amenities include a kitchenette, air conditioning, and a flat screen TV. On behalf of the entire team, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Brunch, We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). Ocean City MD 21842 Grand Hotel 2.66 Miles Away 2100 Baltimore Ave, Ocean City MD 21842 . We LOVE Crystal Beach!!!!! The hotel is at the north end of the boardwalk, so it was quieter than down by the more commercial section. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. Please note that all Special Requests are subject to availability and additional charges may apply. Crystal Beach Hotel in Ocean City. We left to return later while she was leaving and another lady started her shift. Next time I would like to stay a little more towards the boardwalk. Photos are clearly as you see on website. Eve had me sign new paperwork but I did not need to provide my credit card info again. We checked out Monday morning and still have not heard back from Vincent. This lets us know our reviews come from real guests like you. Had two queen-size beds, nice size bathroom w/tub & shower and hair dryer, kitchenette (microwave, small fridge, bar sink, cabinet space, & coffee pot w/coffee and tea daily), ironing board w/iron. She then assigned us a new room. Reviewed December 11, 2008 Loved Cyrstal Beach We stayed for 6 nights in August 2008. Crystal Beach Oceanfront Hotel 25th St. & The Boardwalk Ocean City, Maryland 21842. We checked all of our belongings and moved everything into our new room. The room was large, with microwave and refridge. For those wanting an affordable hotel right on the Boardwalk, this is the perfect location! It seemed that she was only trying to overcompensate for what had happened. Great bed, could use better pillows. Also a plus is the parking garage! Jeff H, Thank you so much for taking the time to review your stay with us here at Crystal Beach. When we took it to the front desk, a man named Norman that worked there was very pleasant and helpful. We could see ocean and the bay, sunset took my breathe away. View . Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. The room and everything in it seemed fine, clean, spacious when we got in. I didn't even want to give 1 star. We checked all of our belongings and moved everything into our new room. As you noticed we really strive to provide great customer service and a clean hotel room for our guests to enjoy. The next morning while waking up, we found a stage 2 larva bedbug. Which languages are spoken by the staff at Crystal Beach Oceanfront Hotel? Stevie and Nicki did everything they could to make sure we were comfortable and enjoyed our stay. Is parking available at Crystal Beach Oceanfront Hotel? At Crystal Beach Hotel, guests will find a 24-hour front desk. Thanks again, we hope to see you soon! 2-star hotel. YUCK! Phone 800-641-0011 Front Desk 410-289-7165 Email reservations@jameshospitality.com He told my husband he had been assigned that room. It has been been recently remodeled and the beds were very comfortable. After their trip, guests tell us about their stay. Bed Bugs. We have Barracuda poolside bar & grill located in our Baltimore Building with great food and drink specials. Many travelers enjoy visiting Main Street Berlin (8.1 miles), Calvin B. Taylor House Museum (8.1 miles), and Transpeninsular Marker (6.9 miles). It had 2 queen beds. You must show a valid photo ID and credit card upon check-in. 8 am - 11 am. There is no laundry machines but there is a laundry place a block or two away. Please see our partners for more details. They're also applicable regardless of the comment's tone. Lock in the lowest price from these sites. This hotel is clean and located right on the beach. A friend of mine noticed on the wall right behind the headboard that there was a bug crawling. All Covid-19 guidelines and safety protocols are in place. The rooms are pleasant and clean. Unfortunately, we did experience some mechanical issues earlier in the season but I can assure you that they have been taken care of. Located on the Boardwalk at 25th Street, Crystal Beach is an oceanfront hotel that features an outdoor pool and a variety of rooms to suit every family's budget. The room was large, with microwave and refridge. Yes, guests have access to a pool during their stay. Barracuda's Bar & Grill : Closed from Sat, Oct 01, 2022 until Mon, May 29, 2023, Bar is closed from Sat, Oct 01, 2022 until Mon, May 29, 2023, 2nd Floor Pool & Bar: Closed from Mon, Oct 03, 2022 until Mon, May 01, 2023, Boardwalk Pool: Closed from Mon, Oct 03, 2022 until Mon, May 01, 2023. This hotel is clean and located right on the beach. 2-star hotel. 11 am - CLOSE. *** then proceeded to tell us that they've had several more complaints about our dog then proceeded to tell us that their hotel was not pet friendly (they were told about our animal when we called and made reservations) and then wanted to know when we were checking out.. she wanted to see the proper identification for my dogI gave that to her. No real lobby area. . The balcony had two chairs, with room for more.The front desk staff and housekeeping were courteous and helpful.Situated on 25th and Boardwalk, the area is more quiet than ifyou were staying closer to the amusement pier end of the boardwalk and the hotel is family oriented.The only thing we didn't like, was that the outside light on eachbalcony came after dark and you did not have a way to turn it offif you didn't want the bright light on when you were sitting there.Overall, it is a very nice hotel and I would reccomend anyone to stay here. If we find any, we delete them and, if necessary, take action against whoever is responsible. Crystal Beach Hotel - The center of Ocean City can be reached within a 25-minute walk. The kitchenette was nice, microwave, toaster and coffee pot. Loved the jetted tub. Awesome..my first there we had a blast.. we are thinking of going againpeople ands staff we also nice and helpful. Contributions should be travel related. We will use this feedback to improve on the places where we have failed. Thank you from me and my grandchildren and you will be seeing us again. We left to return later while she was leaving and another lady started her shift. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Our first night was fine without any complications. " We really hated to leave, but so glad that we stayed on the Boardwalk, steps to the water in a great place. Our room (415 in the Boardwalk building) looked very run down. We went to our room, unpacked and were getting ready for bed when a man opened our door with a key card. After booking, all of the propertys details, including telephone and address, are provided in your booking confirmation and your account. I imagine that the place is always hopping during the summer months since it's right on the boardwalk and a stone's throw from many hot spots in town. Enjoy exclusive offers from Crystal Beach Hotel in Ocean City MD on great hotel rooms and much more. Crystal Beach Hotel, Ocean City MD (United States) - Deals & Reviews. The Carousel Hotel did refund our money thankfully. Our room was clean and spacious. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Each review score is between 1 and 10. I would definitely stay here again. Liked the spacious mini fridge and micro. The room was an ocean view on the top floor. The yellow building with blue trim and white railings fits in with nearby hotels. Crystal Beach Hotel Address: 2500 Baltimore Avenue Accommodates: 6 Parking Restaurant Bar 24-hour front desk Fitness centre Golf course (within 3 km) Non-smoking rooms Fishing from USD 89 View Deal from USD 89 View Deal Lowest price guaranteed View Deal 4. The card has yet to be reimbursed). Do yourself a favor and stay someplace else. The food at the Barracuda Bar was plentiful and good. We took a four-day weekend here in June 2022 for the Father's Day holiday. Staff was less than easy to get along with. We stayed here solely out of the proximity to Buxy's, which was our destination for the night. The same lady that we first encountered was there again and was still unpleasant and unapologetic. The view was beautiful. We brought it up to the front desk and asked for a new room. Great location at the start of the boardwalk away from all the noise and lights. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Crystal Beach Hotel. Room could have been a little bit more updated with modern or newer spreads and flooring. reason I keep coming back is the top floor, ocean facing. We loved being on the 5th floor, nice view. The day staff was helpful but the night staff didn't seem to care. I don't think we'll ever be returning, though.More. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. Which room amenities are available at Crystal Beach Oceanfront Hotel? Kudos to room service. Staff was pleasant. Claim your listing for free to respond to reviews, update your profile and much more. Please dont include personal, political, ethical, or religious commentary. Is there a refrigerator and microwave in the rooms? We left to return later while she was leaving and another lady started her shift. Report inappropriate content forsynthia NJ 5 posts 4. Staff was friendly, professional and helpful. Bathtub. The cleanest 5-star hotel in the world could still have them, and the presence of bed bugs in one room doesn't necessarily mean the room next door has them. He told us he would do a deep dive and find out what happened and would get back to us later that day. For specific inquiries, we recommend calling ahead to confirm. The hotel is at the north end of the boardwalk, so it was quieter than down by the more commercial section. Guests can enjoy breakfast, complimentary tea, and free instant coffee during their stay. Guests are required to show a photo ID and credit card upon check-in. Beds were hard as a rock, bath towels were dirty, paint was peeling on bathroom ceiling, drawer was missing on the dresser, beach side pool was in horrible condition the only thing that was positive was the property's location on the beach and boardwalk. 2.5 star property. The lady at the front desk was very standoffish and rude. carouselresort, Manager at Crystal Beach Oceanfront Hotel, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Lock in the lowest price from these sites. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Respect the privacy of others. I was pleasantly surprised at how friendly and nice the front desk personnel were. Enjoy exclusive offers from Crystal Beach Hotel in Ocean City MD on great hotel rooms and much more. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. Ocean City, MD - Crystal Beach Hotel - "Really nice!". Thank you again and we hope to see you soon! Additional charges may apply. Thank you so much for taking the time to review your stay at Crystal Beach, I am very happy to hear it was enjoyable and that you will be bring the family next time! We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. There was no daily housekeeping service during our stay. Had two queen-size beds, nice size bathroom w/tub & shower and hair dryer, kitchenette (microwave, small fridge, bar sink, cabinet space, & coffee pot w/coffee and tea daily), ironing board w/iron. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. The rooms are pleasant and clean. Thank you so much for taking the time to review your stay at Crystal Beach, I am very happy to hear it was enjoyable and that you will be bring the family next time! ~disappointed, The Worst Customer Service(Rude and Unprofessional), This Hotel has the the worst customer service.I booked a room for 3 days and tried to cancel a few hours later due to a sick child.I called the hotel several times.they denied a refund or rescheduling.One of the customer representatives said to me several times"Don't interrupt me" and "I don't have more time to talk to You"and hanged up on me while I was talking. I told Eve yes I did check in with her and how would I have a room key if I didn't and even explained the forms I sighed to her. I take great pride in hearing how wonderful your stay was! Dinner, It is right on the boardwalk and you can park your vehicle in the garage and not have to move again until you leave. And we actually thought about staying a couple extra daysNOT! The staff was super friendly and helpful. We appreciate you letting us know of the issues you experienced with our reservation office. The staff was very helpful when we had questions about the facility. Our entire stay was under 48 hours. I cannot say enough of wonderful things about this hotel and staff. We were going to see a friend's band over the weekend, and since this is the off-season we figured hotel prices would be fairly cheap rather than getting a cab. I hope no one ever has to experience what we went thru. more. The rooms were very spacious, as were the bathrooms. Your contribution should be yours. Nice place to stay. Non smoking, which we were happy about. What an awful way to start a weekend away. Crystal Beach Hotel has been welcoming Booking.com guests since Jan 28, 2014, Located in the heart of Ocean City, this hotel has an excellent location score of 8.5, Select dates to see this property's availability and prices, Open for: This one appeared to be either a 5th stage or adult bedbug. Eve gave me room keys for room 519. Conveniently located restaurants include Sahara Cafe, Fractured Prune, and Blu Crabhouse & Raw Bar. Like its sibling hotel The Carousel . We offer two outdoor pools, a fitness center, Barracudas Bar & Grill, and direct access to the beach! Crystal Beach Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival. In fairness to the hotel and its staff, this situation was handled well. Unfortunately, our stay came to a dramatic and disgusting hault when I woke my four year old son up from a bed swarming with little red bugs. Up to the front desk was very pleasant and helpful we went.! 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