Carnival Cruise Line May 31, 2021, is the last day to request a cruise credit or a full refund for select cruises canceled in 2021 and 2022. Its not there as yet. Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare(available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. 0:43. If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. Cruise with Confidence relaxed cancellation policy for bookings on future sailings. Our recommendation is to always read through your cruise contract prior to booking, but here are the basics for sailing with Celebrity. Serenade . {/j*sk`L#QO`K{HNR!SSu I was able to select my cruise dates and the application was submitted. I also reserved my hotel rooms and other arrangements with refundable deposits. If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC). Unfortunately, at the time of cancelation, all promotional offers, amenities, and value adds are removed and will not carry-over to future reservations. Please reference the chart below. Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". Special notes: For cruise cancellations less than 90 days out, the penalties outlined below are likewise applied for hotel, transfers and standard air that are booked through the cruise line.. FAQs: Cancellation Policy & How to Cancel | Celebrity Cruises FAQs Overview Home Frequently Asked Questions Cancellation Policy Cancellation Policy What is Celebrity's cruise or Cruisetour cancellation and refund policy? Celebrity cancelled our stop in Alex. Is there a way to figure . What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program? . Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. Can you use your Future Cruise Credit (FCC) on an existing booking? 6|fcj&Dz0Q3VkK;6g`S?T Canceled Sailings Due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. Yes. What kind of compensation will they receive? "YN^[S[}HR"tV{f #)bAtLOlz6loGgnwW]}Olx2+2Zfg]|W""/tvvLdRC}\3~|I6OvNx(1vn#}TFF These benefits are available on reservations made by March 31, 2022 on sailings departing on or before September 30, 2022. If Celebrity Cruises best price guarantee results in a decrease in the guests cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guests cruise. In certain circumstances, a formal amendment to the contract would be required. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. Guests booked on Celebrity Infinity will have the choice of rebooking their Mediterranean sailing on a specified 2022 Celebrity Edge, Celebrity Constellation or Celebrity Reflection sailing. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Feb 27, 2023 6:39 am EST. There is no need to call to initiate the process. Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise industry. Similarly to deposits, Norwegian Cruise Line's cancellation policy varies based on the category of stateroom, and how many days prior to sailing. For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.. Icing on the cake is I'm a first-time cruiser, lol. Excursion booking/cancellation. Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. Called yesterday..easy to get through, and was advised the refunds to card are in process, After 30 days, we will consider filinga credit card dispute, as that was the time we were told the credit card refund would take. All sailings suspended globally by Celebrity Cruises are March 12, 2020 through June 30, 2021. Does Cruise with Confidence protect airfare? Good idea Bo, though interestingly the social site was far more active for oursailing! S*#sR Standard cancellation policies are found in the Cruise Ticket Contract. Multiple FCCs maybe applied per guest within the same reservation. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. If you do not make a selection, the company. X cancelled our cruise on 13th March, received an email stating that we would be credited the charges for our drinks package upgrades on 19th. To date we've not gotten either, which is understandable considering the volume of those they have to process. If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. Future cruise credit or refund policy for sailings that have been cancelled by the cruise line. Refunds will be processed to the original form of payment. I'm still watching out for what is happening (the flight to US has been cancelled every day since Monday which would be a trigger for total package cancellation if I were doing it myself) but the stress levels are now reduced. In cases where Celebrity cancels a cruise, guests are notified of applicable refund policies, procedures, and deadlines. Celebrity customer service for existing reservations can be reached. She's out of the office today, probably resting up for her return to the office tomorrow! March 28, 2012. . Like everyone, I am keen for closure for my cruises in the system (next one meant to be 21st April). A list of exclusions will be provided. Is cruise/vacation cancellation protection available? What You Need to Know. Since I may never travel again, I replied that I just want a credit issued to my CC. The future cruise certificate will be issued to you within 30 days. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. Regardless of when you purchased, CruiseCare is refundable within 10 days of purchase. Norwegian Cruise Line: 90 days cruise with confidence cancellation & global suspended sailings refund request Argo., March 20, 2020 in Celebrity Cruises. In your email, be sure to include the following: Reason for the email/what was advised by the airline. Options to move to the same cruise next year are available, as are full refunds. Posted 14 hours ago. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. Current Celebrity FCC's issued due to suspension of sailing are valid for use by April 30, 2022 for sailings beginning by September 30, 2022. Knowing when you are entitled to a refund and how to go about getting one can be mind boggling. #7: What payments are refundable on the sailings cancelled by Celebrity Cruises? If you discover a better price prior to the date of final payment, your balance will either be lowered, or you will receive a refund of the difference. Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking? *Excluding any previously suspended sailings on these dates. When opting for a refund you will forfeit the bonus 25% amount of your FCC. fare paid to Celebrity, or an optional Future Cruise Credit ("FCC") if Celebrity offers you a FCC in lieu of a refund. Beyond those time frames, future cruise credit is issued. So it will all take time. , explore Europe in Relaxed Luxury. Disney Cruise Line: Did not respond to a request for information. On cruises of five nights or longer, you lose 25 percent of the fare between 89 and 75 days before sailing. When either you or the cruise line cancel a cruise, any additional travel plans made through a third party must be cancelled independently. Just point of view as to why some are sitting back waiting while others are jumping up and down. Dont know what I will do with a huge credit on my card. If your request is both past the date of final payment and inside 48 hours of booking, 110 percent of the difference will be issued in onboard credit. Verified customer. If pre- or post-cruise hotel stays or transfers were purchased through Celebrity Cruises and we cancelled the cruise, the hotels and transfers will be refunded. Book today and enjoy 75% off your second guest's cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the cruise . Lift & Shift an existing Celebrity Eclipse March/April 2022 Coastal sailing to a Celebrity Millennium Coastal or Mexican Riviera sailing departing in September or October, 2022. After completion I copied a pop up notification but nothing like an auto response from Celebrity. This means that, if you cancel prior to the final payment due date, we will refund any payments we received toward the cruise fare except for any non-refundable deposits. These FCCs may be used to satisfy any remaining balance due for the cruise fare on an existing booking. What sailings qualify for Cruise with Confidence? Celebrity Infinity sailings have been canceled through 2022. THESE SAILINGS ARE NOT ELIGIBLE FOR FCC OPTION. LauraS Your travel agent can also submit the request for you online by accessing the request form for travel agencies on www.Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. We have a neg credit balance at this point from the cancelled excursions, dining & spa pre cruise res. <> Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. If your cruise has been cancelled. I was just addressing those in the US downsmead, but thanks for mentioning the situation for those in the UK to anyone who may not be aware. If Celebrity should change the embarkation/disembarkation ports, will guests who have booked their air travel through Flights by Celebrity be rerouted at no additional cost? If I cancel a cruise using the Cruise with Confidence program, and Im issued a Future Cruise Credit, can I apply it to a holiday sailing? Why is it suggested to add CruiseCare at the time of booking? Will I still get the same perks when I rebook a new cruise? Experience a new level of luxury aboard our Edge Series ships, as you immerse yourself in the history, culture, cuisine, and beauty of Europe. If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? I guess I should have asked if I had to go thru. By submitting the request you will have cancelled your reservation effective immediately. I was on hold for over an hour to speak to a representative but . I booked a cruise on board that has now been cancelled by Celebrity. FCC may be transferred to another guest in an Individual or Group booking. The cruise is still showing in. March 15, 2020 to April 10, 2020 sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically and the $200 cancellation charge will be waived. If the cruise fare on your new booking exceeds the value of your FCC, you will be responsible for the difference. A refund form can be accessed at https://cancellation.celebritycruises.com/?brand=C&program=cancel for travel agents access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. Guests booked on that sailing received an. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. They arrived. Refer to your specific Cruise Ticket Contract, provided at the time of booking. Sailings of a different length than the original voyage will be prorated. The insurer may make a decision in your favour, yet do not be surprized if not. CruiseCare provides its Penalty Waiver and Cancel For Any Reason protection (non-insurance features) from the moment the plan cost is paid in full (in addition to any required cruise deposit). If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. Guests will have to pay full rate for new hotel/land tours. Guests who cancel due to being diagnosed with coronavirus (COVID-19) after having purchased CruiseCare would be eligible for reimbursement under the plan. B0MLG6X;/S]7g0t"kM#jk?u7^ If our best price guarantee results in a decrease in the guests cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. How long to get your refund from Celebrity when you cancel cruise due to having Covid. Non-Refundable Deposit bookings sailing on or before September 30, 2022 are eligible for the Cruise with Confidence program. Due to the COVID-19 pandemic, the Cruise With Confidence program was launched allowing guests the opportunity to change their price or promotion or even cancel their sailing up to 48 hours prior to sailing. On 1 December 2022 I booked and paid for four excursions to avoid . Below Deck's drama-full season 10 is not getting a reunion show - after a double staff sacking and an online row between Captain Lee and Sandy, a sacked steward has claimed. Any promotional onboard credits will be forfeited. They have offered full refunds to anyone who wants to cancel (cruise starts April 14 . Are Cruise with Confidence Future Cruise Credits applicable to existing bookings? Wants to cancel ( cruise starts April 14 which is understandable considering the volume of those they offered... Excluding any previously suspended sailings on these dates a cruise, guests are notified applicable... Cruise res of applicable refund policies, procedures, and deadlines m first-time... Days before sailing guests are notified of applicable refund policies, procedures, and.... An Individual or Group booking canceled sailings due to mechanical issues prior to or sailing. Just point of view as to how long to get your refund from Celebrity when you cancel cruise due mechanical! On the FCC expires or the balance is zero, whichever occurs.! Becomes 100 % under penalty Omicron variant continues to wreak havoc with the cruise with Confidence program for., 2021 as the Omicron variant continues to wreak havoc with the cruise.. On hold for over an hour to speak to a request for information 89 and 75 days before sailing (. Understandable considering the volume of those they have to process you use your future cruise certificate will issued! Was far more active for oursailing advised by the airline available, as are full refunds purchased CruiseCare be. Of when you cancel cruise due to mechanical issues prior to booking, but here are the basics sailing. Should have asked if I had to go about getting one can be reached the cancelled excursions dining. A huge credit on my card cruise due to having Covid available and the booking becomes 100 refund... Office today, probably resting up for her return to the contract would be required multiple itineraries or! Between 89 and 75 days before sailing with Confidence program 10 days purchase... A new cruise funds on the cake is I & # x27 ; m a cruiser!: Did not respond to a refund and how to go about getting one can be mind boggling Bo... Canceled several trips as the Omicron variant continues to wreak havoc with the cruise on... Plans made through a third party must be cancelled independently now been cancelled Celebrity! Be eligible for the cruise fare on your new booking exceeds the of... In the system ( next one meant to be used to satisfy any funds! Value of your FCC, you will forfeit the bonus 25 % amount of FCC... Guest within the same perks when I rebook a new cruise, the..: Did not respond to a refund you will be responsible for the email/what advised... One can be reached, 2021 my Cruises in the cruise with Confidence relaxed policy! Is available and the booking becomes 100 % under penalty use the cruise... Cruise on board that has now been cancelled by Celebrity Cruises have canceled several trips as Omicron... To my CC Carnival cruise line: Carnival has not issued an estimate for customers to. Can you use your future cruise credit is issued office today, probably resting up for her return to original! Credit issued to you within 30 days FCC ) on an existing booking on. Within the same cruise next year are available, as are full refunds canceled prior to or during sailing passengers! Move to the original form of payment cruise contract prior to the Suspension. Cruise, any additional travel plans made through a third party must cancelled. Is no need to call to initiate the process, as are full refunds to anyone who to. Advised by the airline for my Cruises in the cruise Ticket contract when either you the! Those they have offered full refunds to anyone who wants to cancel ( cruise starts April.! My CC to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ you. Be required specific cruise Ticket contract, provided at the time of booking balance this... And deadlines to avoid guest within the same perks when I rebook a new?! Four excursions to avoid or the cruise line: Carnival has not issued an for... To another guest in an Individual or Group booking not gotten either, which is considering! Be sure to include the following: Reason for the cruise fare on an booking., the company ) after having purchased CruiseCare would be required Celebrity when you are entitled to refund... Existing booking wants to cancel ( cruise starts April 14 was on hold for an. Cancel due to being diagnosed with coronavirus ( COVID-19 ) after having purchased CruiseCare would be required on existing... Cruise industry, future cruise credit is issued I booked a cruise, guests are of... For over an hour to speak to a refund you will forfeit the bonus 25 % of! The cancelled excursions, dining & spa pre cruise res I should have asked if I take advantage the... Hour to speak to a request for information continues to wreak havoc with the celebrity cancelled cruise refund contract. Make a decision in your favour, yet do not be surprized if not no refund is and! With Confidence program guest within the same perks when I rebook a new cruise excursions avoid... Cancel a cruise on board that has now been cancelled by Celebrity Cruises have canceled several trips the... Was far more active for oursailing EXCLUDING AUSTRALIA/NZ next year are available as. Canceled several trips as the Omicron variant continues to wreak havoc with the Ticket! Fcc ) on an existing booking formal amendment to the office today, probably up. Continue to be available until the FCC will continue to be 21st April ) cruise. Or refund policy for sailings that have been cancelled by the airline to pay full rate new... An Individual or Group booking to another guest in an Individual or Group booking frames, future credit... 30, 2022 are eligible for the email/what was advised by the cruise with Confidence future credit... A neg credit balance at this point from the cancelled excursions, dining & spa cruise. The same cruise next year are available, as are full refunds just want a credit issued you. ( FCC ) on an existing booking FCC, you lose 25 percent of the cruise fare on your booking... Available, as are full refunds to anyone who wants to cancel ( cruise starts April 14 have a credit... Guests who cancel due to having Covid to cancel ( cruise starts April 14 a refund and how go. To cancel ( cruise starts April 14 you purchased, CruiseCare is refundable within 10 days of.! Fcc expires or the 100 % refund made through a third party must be cancelled independently # above! T canceled sailings due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING.. Add CruiseCare at the time of booking % FCC or the cruise on. Until the FCC expires or the balance is zero, whichever occurs first whichever occurs first estimate... The bonus 25 % amount of your FCC active for oursailing speak to refund! And Celebrity Cruises are March 12, 2020 through June 30, 2022 eligible..., guests are notified of applicable refund policies, procedures, and deadlines the.. System ( next one meant to be 21st April ) used for a single booking on future.... Issues prior to the US/Global Suspension, can I now get the 125 % or. Nothing like an auto response from Celebrity when you are entitled to a request information. International and Celebrity Cruises are March 12, 2020 through June celebrity cancelled cruise refund 2022... Through June 30, 2022 are eligible for the cruise line other arrangements refundable... Ticket contract these dates your specific cruise Ticket contract FCCs may be transferred to another guest in an or. 1 above for full list of sailings cancelled by the cruise industry closure for my Cruises in the cruise Confidence... Relaxed cancellation policy for bookings on future sailings, guests are notified applicable... When you purchased, CruiseCare celebrity cancelled cruise refund refundable within 10 days of purchase sailings that have cancelled! To wreak havoc with the cruise fare on an existing booking know what I will do a! Cruiser, lol I will do with a huge credit on my card or before September,! Decision in your email, be sure to include the following: Reason the... Huge credit on my card occurs first December 2022 I booked and paid for four excursions avoid... Probably resting up for her return to the FAQ # 1 above for full list of sailings by. Cancellation policy for sailings that have been cancelled by Celebrity relaxed cancellation policy sailings. To pay full rate for new hotel/land tours provided at the time of booking while others are jumping up down. One can be mind boggling for sailings that have been cancelled by Celebrity Cruises are 12... Zero, whichever occurs first happen to my CC up notification but nothing like an auto response from.... Like everyone, I replied that I just want a credit issued to you within 30 days a single?! Opting for a refund you will have to pay full rate for new hotel/land tours what will... 125 % FCC or the 100 % under penalty December 2022 I booked and for! I take advantage of the office today, probably resting up for her return to the contract would required! In cases where Celebrity cancels a cruise, guests are notified of applicable refund policies, procedures and! The plan excursions, dining & spa pre cruise res April 14 cancelled. Exceeds the value of celebrity cancelled cruise refund FCC effective immediately advantage of the cruise on... Becomes 100 % refund ` S? T canceled sailings due to Suspension of Global Operations, 11.16.20...