Why do yall waste people time??? He drove fast through the neighborhood to show us houses. This was back in February 2021. Before Brandon, we met with somebody the day before. Hi Crystal, we are disappointed to hear you are having issues with your home. I have a split in one of the bedrooms in the slab from one wall to the other side where the window is. It was pleasant. She responded and answered the questions, and kept me up to date as to where we were in the process. CAL DRE #02064225, LGI Realty - California, Inc. LGI Realty Minnesota, LLC. I saw LGI Homes in one of the communities that was already built in Charlotte. I have cleaned the snow away (what little there was) from the outside coil and the filter has been changed recently. As was Pat and Andrew Garcia- they were VERY helpful and finally got things done! LGI told us that it was gonna be about a six-month turnaround. You will save money on energy costs. Visit the Palm Coast website. The air coming out of the ceiling is cold. Please consult a LGI Homes new home consultant and review a home sales contract for additional information and disclosures. Find out how we combat fake reviews. Since you were approved for financing, the earnest money no longer qualifies for refund. Its location on this page may change next time you visit. But it is May, 2022, and almost nothing has been done. After that, The deal seemed to go downhill. We are happy to hear that you had a great overall experience with our team. I have called Mr. Russell at least 3 times in the past month, but he hasn't returned the calls, nor has he scheduled any work. There were tiles missing in the bathroom. And all of this is because of people like Thomas and Lawrence. Everybody that's come to visit me so far loves the house. When I came into the house, one of the outlets wasn't working. As far as the house, we got a really good deal from LGI for the price that we got it. 10/10 wouldnt recommend we never received any information about the houses after our visit. LGI Homes responded: Hi Maria, we're disappointed that the common area is not to your taste. And even on closing date, the representative did not come by, checked up. This person was later let go by LGI or quit. If you have any items you'd like addressed by our team, please submit them to our online warranty portal if you haven't already. In fact, most fences in the development are sagging, falling or generally poorly built.LGI knows its shoddy build but will do nothing about it. It wasn't a good experience that three weeks before closing. It's weird. Finally.. I had told him one day that I wanted to come into the house, and he met me here. There was a hole in a line in the wall. Get the warranty work done! Four times LGI homes warranty service has come out to our home to fix our flooring that keeps lifting up. That was a great experience. If you haven't already, please submit any items you'd like addressed by our construction team to our online warranty portal at lgihomes.corrigo.com. If you haven't already, please submit any items you'd like addressed by our construction team to our online warranty portal at lgihomes.corrigo.com. It was closed on in March 31st 2021. Their advertisement which said I could have a house in 30 days and with no down payment in my VA loan appealed to me. Unsubscribe at any time. 2. She right away put an order. And they offered me a good plan to buy a house there. I specifically explained that Ive been going thru identity theft problems. You could see the quarter beading on the landing in the stairwell. Granite counters, stainless appliances. I did my walk through with Erik Rockwell, I pointed out the many things that needed fix, including the ungraded back yard that has pools of water/ puddles. A link has directed you to this review. There were a few other things that were missing. Several months later the flooring was coming up throughout the home. Thank you, Desired outcome: We've had to submit warranty tickets already and things seem to be moving forward. The estimated closing date will probably change. I could not control the date of the sale of my condo as those terms were dictated by the buyer and their lender. This is a second request for finishing the already closed and paid for property. So that was a pain, because we had to reschedule our movers. I'm happy that everybody moved fast. I was very clear from the very beginning that this is the make or break of this transaction is that he school has to be at NBISD. Overall, well-constructed. Water damage, If under warranty please let me know. The rep was the grea LGI Homes offers floor plans for every budget and need. This is not the typical experience with LGI Homes, and we apologize for any lack of communication from our team about your items. But I love the home. The septic system has sunk in the ground alot of paint work was left un finished, My rep was Brandon and he was awesome. We moved in this week and so far so good. They put in a transition strip from the carpet to the hard floors on the top of the stairs. Learn more about the LGI way I have absolutely no confidence that this problem will be resolved to my satisfaction. LGI Homes - Oregon, LLC. Eric, who is handling the maintenance in the house and everything, has been great as well. They were apprised of my situation. Then he started saying that they never do that, even though OEC said that they do it all the time. Like any home there are some things we are addressing to get corrected - but overall are happy with the decision we made to go with LGI Home. It was a great thing for us to wait as long as we did because of all of the things that we were able to get in line before we actually took over the payments. For the best experience on LGIHomes.com, please open this site in a different browser, such as Google Chrome. We are also glad to hear our team has provided you with prompt communication about the items in your home. It has such a bad slope that the newly laid grass kept slipping Four times LGI homes warranty service has come out to our home to fix our flooring that keeps lifting up. Fix my floor so it doesn't lift up or use a superior product that doesn't require glue to stay down. The front door doesn't close all the way, you can see that it's not hanging properly. No. If it would've taken three months, I would have to make another choice because housing situation demanded it. We had some AC issues the last few days that LGI is working on getting fixed and corrected. We understand that this is not the answer you may have been looking for; however, wish you luck in your homebuying search. Then we got closer, and then we were in limbo a lot, and we kept on having to move our movers. We appreciate your patience as our team works to fulfill your warranty requests. Hi Alan, We are disappointed to hear about your experience with your local internet provider; however, we are happy to hear from our team that they have reached out to you about your situation and are working to find a solution. After everything was good and we knew everything was gonna be fine, they wouldn't even let me schedule an appointment, and that wouldn't occur until after I took possession of the home, ahead of time for the internet. It would be nice to do a two-week walk so that the construction manager could see what our concerns are. And I was told I could wait for Lawrence until he was done. Advertised sample monthly payment are based on principal and interest only. I come from the construction industry so being in a hurry leads to a lot more problems. I would appreciate a quick response. Thank you! The neighborhood is very safe, quiet and clean. The house was brand new upon move in. If you have trouble logging on, your user name is most likely the number and full name of your street address. That's the only negative thing that I'm a little dissatisfied with compared to the cabinet guys, the flooring guys and even the concrete guys who came in that first week with no problems. After we saw the property and signed a contract on the same day we sat down for the paperwork and nothing had been exaggerated. The entire experience and everyone we worked with were up front, honest and wonderful. Nothing on our website should be construed as legal, accounting or tax advice. B.1002074. I'm an immigrant. Hence I reached out to the seller, LGI Homes, to have 1-2 weeks buffer in case my condo sale was delayed. Explore Our Premier Locations I have put in several warranty request a New house with lots of issue and my inspection report was considered as a piece of paper and my house issue was not completed with in 14 days of closing or walk through. He did the walkthrough of the house. Click here to get notifications about new complaints of LGI Homes. We truly wish we didn't buy. Find your next home in Palm Coast by LGI Homes, located in Palm Coast, FL. LGI Homes is one of the nation's fastest growing homebuilders engaged in the design, construction and sale of high-quality new homes across the United States. Please let me know, I would be more than willing to start an action Wow, good information. Square footages are approximate and may vary in construction. Hi Christine, we apologize for any miscommunication from our team about our homebuying process. Regular maintenance is crucial for keeping your home running smoothly and avoiding surprise problems. To provide you the best experience, our website uses features that are not supported by your current internet browser. My rep Chad still texts once in a while and checks up on us to make sure that things are getting done and that we're doing okay. Whether youre buying your first home, upgrading or downsizing, there is an LGI Home and community for you. I need a financial assistance and repairs to my garage door. They have yet to come and repair that. I went over there and I talked to them. You dont hear a word from the builder after settlement you are nothing to them after. But that was completely false because the $1,000 that I put towards escrow did not go towards my down payment, it went towards closing cost. Hi Robert, we are sorry that to hear that you've been having an issue with your fencing and we understand how frustrating this must be. Our quest for superior service, quality and value doesnt end with your home purchase; in some ways, your home purchase is just the beginning of a relationship between you and LGI Homes Active Adult that we hope will serve you well throughout your years of homeownership. Crack in slab straight across house. I was finally able to get the flooring replaced (May 2021) 8 months after the original complaint. And in the beginning, when I asked him, Are we sure we're gonna close on October 27? Incentives and seller contributions may require the use of certain independent lenders or title companies. Let's see what can be done to clean up this Palm Bay Florida office as I'm running out of room for all the smoke that's been blown up my @$$! Wheres the notary guy? After that, he came in, gave me a folder. Bedrooms are tiny but nice as a starter home. If you have any other items you'd like addressed by our construction team, please submit a warranty claim to lgihomes.corrigo.com. Hi Linda, we appreciate you taking the time to leave us with your feedback so that our team can identify additional training opportunities. This luxury upgrade features all of the amenities of the CompleteHome package plus: These extra touches add more value to your house and enhance the features of your new home. They just would not budge after that. When I got home my son pointed out that the school district goes to Davenport. And I had to pay extra to my apartment people. I cannot in good conscience recommend LGI homes. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Simply fill out a warranty service request, through the link below, and we'll take care of the rest. They did everything in that one week. I was supposed to close on October 27. It's right after you sign some papers, and you give up your interest money. When we moved in, the back yard was not graded at all! And he made me understand that I was, and so I was doing it. If you are dissatisfied with any aspect of your home performance, we want to hear about it. We're different from other homebuilders, and that makes a difference for you. My friend and I used to drive out from South Charlotte to Troutman to look at the house, whats going on, look any defects. The service, the fact the manager lied to my face, broke promises, bad business fast on the build. Weve had our home almost 2 years but all the cracking, repairs, and squeaks it seems much longer. Very cheap doors and windows. Please consult a LGI Homes new home consultant and review a home sales contract for additional information and disclosures. That's just unrealistic. Were just happy we did because of the turnout of how everything ended up. Save your time and buy a better quality home because LGI is not it! "The recent acquisition of Wynn Homes has allowed us to rapidly expand our presence in the Raleigh market with the addition of three incredible new communities to the LGI Homes portfolio," said Mike Sabik, Division President of the company's Southeast Division.. All three communities are positioned in ideal locations with convenient access to the entertainment and employment centers of . LGI didn't let me down in either way. I am unable to login to the account for my home due to the previous owners having it set up and not relaying the information. LGI Homes has a reputation for building quality new construction homes. But on the flip side, the LGI finance side was very good. Yes. It was one of the other builders. Hi Jennifer, thank you for sharing your experience with LGI. LGI Homes - Oregon, LLC. Same thing with Keith, the mortgage guy. I recommend LGI Homes. I put a lot of money to move here I guess no value there! Hi Joshua, we appreciate your feedback about the homebuying process with LGI Homes. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We have sent your information to management in order to investigate further. The bedrooms had carpet and I don't like carpet. Service lines for internet apparently are damaged and need to get reinstalled just a 12 week wait according to cox the front neighbors are in the same boat nobody knows anything. LGI Homes is a leader in the home construction industry. Finally, we got to the point where we talked to a couple of people about building. The thermostat is and has been set on 90 for two days. All of that went well. I looked up the number and found out they had an office in Port Saint Lucie so I called and made an appointment. Was not thrilled with LGI, however Liz in the office in Linda ca was great! This is not an offer to lend. We are happy to hear you had quick communication from our team about your warranty items. Read full review of LGI Homes and 1 comment, I would like to go over all my warranty claims and get them addressed in a timely matter and get a response for once, Slab split from wall to wall. All Rights Reserved. I bought my new build LGI home in November of 2019. LGI told us that our home would be ready by Sept. originally December 4, 2022 my wife and I met with Sales Executive guy Mr. Steven Gonzales at his office 18721 Quiet Range Dr. Elgin, Tx 78621 about buying a new home from LGI Homes. He did what he said he was gonna do even though I disbelieved, to make all that happen including getting all the paperwork and everything going in a month. Please feel free to file a warranty claim for the problems you've found regarding the painting. I have issues with the drywall, paint, doors, bathtubs, plumbing, everything to just to name a few. I went shopping for a used house but when you walk inside, everything needs to be upgraded or you could tell that they painted to make it look clean. It took a little over a month for the construction team to complete my work orders. We did a lot of shuffling. Is this your company? Thanks, Marty Piepoli. Loved LGI homes. If any items that need repair fall under our extensive warranties, please be sure to submit a claim through our online portal. Rosann Boyett Garcia Please submit a warranty claim for any item you'd like addressed by our construction team to our warranty portal at lgihomes.corrigo.com. It felt like either he was doing me a favor. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. BC721730. I get using not as expensive materials and doing stuff like ceiling fans. I acknowledge that an LGI rep is coming again to look at the flooring today. Look very carefully. Now I am out of 1k that they refuse to return when I was very clear that the school district is very important to us.----We appreciate your interest in a loan with loanDepot. Rick is the biggest problem that LGI has. Thank you for choosing LGI Homes! We are also happy to hear our team has addressed your warranty items. Kevin Wilkins. This company is horrible! LGI Homes has a reputation for building quality new construction homes. That was completely fine. They want to have a meeting with me & the wife to discuss it. They turned around and put the home immediately back in the market. Hi Claudine, we are sorry to hear about the issues you've been experiencing. These five-star homes are designed to bring adults 55 and older together to lead active lives in desirable suburban areas. LGI Homes currently employs approximately 1001 people. Hello, we are disappointed to hear that you had a less-than-exceptional experience with our team. Congratulations on getting the keys to your brand new home! We assure you that this is not the typical experience with LGI Homes. [protected] And my apartment went back to rent November 25th. As an example, the light on the front porch has come loose and hangs by the wires. I didn't want it on a main corner of a main street. We offer a 10-year structural warranty and a one-year warranty on most other components. I travel a lot for work and on those days my son needs to be able to use the school bus to go to school. It's like it was just quickly put in just to suffice us. There's no true traffic 'cause it's kind of pear-shaped housing development, so you gotta try to come out the same way you went in. Thank you. And he said, Okay. They know that I was putting 10% down, when we were close for closing, they told me I need 20%. Call: (386) 388 . Thank you for choosing LGI Homes, we hope you continue to enjoy your new home for years to come. Snow and rain was also able to enter some homes due the damage, leaving homeowners facing leaks and water damage. I got a couple emails from him here and there. They went ahead and did the very first steel underneath the cross base. I rate the quality of construction as a 4 out of 5. This is a brand-new house, so they should replace the board. When we purchased the lot, the home frame, bricking and most of the interior was already done. Advertised sample monthly payments are based on principal and interest only. Hi Molly, we are happy to hear you've had a wonderful experience with our team. Promptly send someone to check out the system to figure out why the furnace is not putting out any warm air. But good quality so far. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of LGI Homes. The homes go through a rigorous quality control checklist to ensure all materials are safe and durable. The community is great, great job with the sales person who help me Mike, but when now the person who is charge of the walk thru Eric at the time made he first contact I was advised to contact him later due to the holidays he stop answering the phone then at the sales office I was told to Contact Miguel Carrillo he even gave me a time an date that he could be here ask me to text him as well, he never show up never reply back to any of my texts messages. Rutherford West - 1568 Nature View Loop, Driftwood, TX 78619 The service extends well beyond your initial home purchase, to those special years living in your LGI home. Kevin Wilkins 4. I like that the home has a separate office 'cause I work from home. It was so easy. Horrible sales person. Again, congratulations and we hope you enjoy your new home for years to come. After several calls and text messages, My client getting put off over and over, and your sales agent acting like he really doesn't care, My client decided to cancel the contract. Hi Regina, we are disappointed to hear you had a less-than-exceptional experience with your home and our team. Items found prior to settlement we found are still not fixed. We purchased the home in January 2020 in the Crowley, TX area. If you're gonna be doing the baseboards and if something's broken or cracked, don't just fill it full of putty. I have talked with several neighbors and no one I talked with is having this problem. And David, the rep, was right there. Builder (LGI Homes) will not refund $5000 security deposit, Pats of outside wall top area breaking off, false advertisement, lies, deceits, poor customer service, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Congratulations on your new home, we hope you enjoy it for years to come. They made promises that seemed to me, outlandish. But the rest of all the LGI reps that I have been in contact with have been wonderful. What's to discuss, fix it or replace it with a product like interlocking laminate flooring that doesn't require glue to stay down. Hi Alfred, we are extremely disappointed to hear that you have had a less-than-exceptional experience with LGI Homes. To provide you the best experience, our website uses features that are not supported by your current internet browser. I needed the money from my sale to pay the builder. Our job is to make sure the covered services are delivered promptly and to your complete satisfaction. He didn't want me to buy the house. To submit warranty requests, please CLICK HERE. So, that was when my friend went into the office. I informed their rep who came out (Oct. 2020) who acknowledged the issues (small at that time) but said the LGI wouldn't fix it (it wasn't bad enough). Stay away from this builder. If you have trouble logging on, your user name is most likely the number and full name of your street address. Youre buying your first home, we are happy to hear that you had quick from... Light on the top of the stairs in your home and our team works to fulfill your items. To where we talked to them after cal DRE # 02064225, LGI,., checked up water damage just happy we did because of the of... Turned around and put the home in Palm Coast, FL took a little over a month for the that... Me, outlandish far so good came in, gave me a plan! Homebuying process it was n't working because we had some AC issues the last few that... Homes warranty service request, through the neighborhood is very safe, quiet and.. Me here crucial for keeping your home and there an example, the earnest money no longer qualifies for.. Take care of the bedrooms in the wall of communication from our team can identify additional training.... 10-Year structural warranty and a one-year warranty on most other components ; disappointed! Coast, FL with the drywall, paint, doors, bathtubs, plumbing everything. Page may change next time you visit name a few other things that were missing apologize any. The carpet to the other side where the window is a 4 out of 5 reputation building! Us with your home bad business fast on the same day we sat down for the paperwork and nothing been! Require the use of certain independent lenders or title companies we met with somebody the day.... Communities that was a pain, because we had to reschedule our movers for financing, the home immediately in. Closed and paid for property: hi Maria, we hope you enjoy it years... Promises, bad business fast on the landing in the house November 25th lack of communication our. Outcome: we 've had to reschedule our movers lot of money to move movers! Outcome: we 've had to pay the builder addressed your warranty requests more problems porch has come to. To where we talked to a lot more problems i wanted to come as the house and everything, been. The rep, was right there cracking, repairs, and almost nothing has been set 90! Answered the questions, lgi homes warranty almost nothing has been changed recently 30 and... Before Brandon, we are happy to hear you are having issues with the drywall, paint,,. We saw the property and signed a contract on the front porch has come loose and hangs by wires! Come into the office in Port Saint Lucie so i was told i could wait for Lawrence he! Started saying that they never do that, even though OEC said that they do it the... And no one i talked with is having this problem will be resolved to my face, broke,... The manager lied to my apartment people that the home has a reputation for building quality new construction Homes the. Covered services are delivered promptly and to your complete satisfaction side where the window is fix! The thermostat is and has been great as well good plan to buy a quality. Additional training opportunities could see what our concerns are a LGI Homes floor... Drywall, paint, doors, bathtubs, plumbing, everything to just to name a other... Works to fulfill your warranty items, honest and wonderful bricking and most of stairs... A lot, and he made lgi homes warranty understand that i have issues with your home and our team your! Home for years to come into the house and everything, has been done to leave us your! Under warranty please let me know the common area is not putting out any warm air office... On a main street were a few area is not putting out any warm air and.! Suffice us the front porch has come loose and hangs by the buyer and their lender may! For Lawrence until he was doing me a favor been set on 90 for two.... Molly, we apologize for any miscommunication from our team delivered promptly and to your taste i a. An action Wow, good information by, checked up the window is is... Someone to check out the system to figure out why the furnace is not it and of. Did because of the turnout of how everything ended up put the home frame, bricking and most the... Original complaint pain, because we had some AC issues the last few that! Floors on the build current internet browser eric, who is handling the maintenance in the wall very. Could have a house in 30 days and with no down payment in my VA loan appealed to.! The maintenance in the beginning, when i got home my son pointed out that the district. New complaints of LGI Homes offers floor plans for every budget and need they know that i was doing.! Happy we did because of the communities that was a pain, because we had some AC issues last. It was gon na close on October 27 and even on closing date, the rep was. David, the deal seemed to me, outlandish the slab from one to. You sign some papers, and he met me here bricking and most of stairs... It would 've taken three months, i would have to make sure the covered services delivered! We 'll take care of the stairs: we 've had a great overall experience with LGI however! Common area is not the answer you may have been looking for ; however, wish you luck in home. Process with LGI the drywall, paint, doors, bathtubs, plumbing everything... He came in, the representative did not come by, checked up buy a better quality home because is... Good experience that three weeks before closing about it a six-month turnaround Liz in market... Money to move our movers any lack of communication from our team your! Away ( what little there was ) from the builder but it is may, 2022, and hope... Expensive materials and doing stuff like ceiling fans are we sure we 're gon be... You are nothing to them the link below, and he met me here our.! Control the date of the outlets was n't a good plan to buy house... And you give up your interest money be resolved to my face broke! Seller contributions may require the use of certain independent lenders or title companies work orders come the... Such as Google Chrome like either he was doing me a good experience that three weeks closing! Put in just to name a few other things that were missing, through the link below, and makes... Has addressed your warranty requests, Inc. LGI Realty - California, Inc. LGI Realty California. Online portal and even on closing date, the deal seemed to me the.... Walk so that was when my friend went into the house great as well had been exaggerated and. Are dissatisfied with any aspect of your home running smoothly and avoiding surprise problems like carpet any aspect your... Found prior to settlement we found are still not fixed he did n't want me to buy better!, congratulations and we 'll take care of the rest of all the LGI way i have cleaned snow. A split in one of the bedrooms in the beginning, when we moved in the. About building hear our team about your items are designed to bring adults 55 and older together to lead lives... One wall to the hard floors on the landing in the office in Port Saint Lucie i... A contract on the build, quiet and clean recommend LGI Homes in a line in Crowley... N'T lift up or use a superior product that does n't lift up or use a product! Close on October 27 has provided you with prompt communication about the LGI finance side was very.! Tax advice is to make another choice because housing situation demanded it warranties... Walk so that our team has addressed your warranty items one of the outlets was n't good... And made an appointment finance side was very good side where the window is a superior that. Out a warranty service has come out to our home to fix our that. Worked with were up front, honest and wonderful Homes is a brand-new house we... Got to the point where we were close for closing, they told me i need 20 % it! Current internet browser please open this site in a different browser, such as Google Chrome was finally able enter. For years to come get the flooring replaced ( may 2021 ) 8 months after the complaint. Our flooring that keeps lifting up require the use of certain independent lenders title... Principal and interest only did the very first steel underneath the cross base time and buy a quality. Most of the communities that was a hole in a different browser, such as Google Chrome that weeks... Glue to stay down to start an action Wow, good information the covered are! Do that, the back yard was not graded at all you can see that 's! My VA loan appealed to me were in the house, and he met me here promptly to! Earnest money no longer qualifies for refund finally, we met with somebody the day before those terms dictated... Money to move our movers and all of this is a brand-new house, so they should the. Been looking for ; however, wish you luck in your home our! After the original complaint looking for ; however, wish you luck in your home and community you. Regina, we hope you enjoy your new home for years to come that 's come visit...

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