Commercial documents usually include the following: Another term for the commercial invoice is the sales invoice. If you need to urgently send a package with DHL, there are a few options available. If a natural disaster has destroyed a port, DHL has no choice but to send your package by the next best route, and this may prove slower. Cancel anytime! If DHL needs additional information, then you should try to provide that as soon as possible. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[728,90],'trackingadvice_com-box-3','ezslot_3',137,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-box-3-0');When you have got a message like DHL shipment on hold, you may feel confused about what to do. shipment on hold. Please try using a pieceID / container number if available. In order to eradicate the issue, youll first need to know the exact reason(s). This could be due to customs officers deciding to conduct a second inspection, or it could be due to other factors. I have listed the reasons in order of the most occurring ones. Delay of shipment may result from bad weather conditions. However, compare that to a delay in customs which could last for a couple of weeks. This is because there are usually a lot of shipments during these times and DHL, as well as other carriers, find themselves overwhelmed. Sadly, therefore, you cannot just pay more to ensure that your shipment will not get stuck anywhere. Lets get started.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'postalguidance_com-medrectangle-3','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-3-0'); When DHL places a shipment on hold, it means that the shipment has been stopped and will not be delivered until the situation is resolved. It might not be moving because it is held up in customs. In most cases, shipment on hold issues are usually cleared within 5 to 7 business days. But dont panic. You might find this issue dragging on for many working days. One of which is due to bad weather conditions, which we earlier discussed. Just input the shipment number provided to you by the sender. Imagine that there is documentation missing, and the sender is slow to provide the additional information needed by customs. It is not uncommon for this to happen, especially when shipping internationally. Other times, DHL may place a hold on a shipment because they need more information from the sender in order to process it. For instance, suppose there is a blizzard that is preventing trucks from running on Monday. The delivery company will usually work out an alternative means of transporting it if they cannot resolve the original issue, and your package should soon be on its way again. The shipment tracking status may also remain unchanged for a longer period during overseas-shipments. Delivery delays can be caused by events beyond the control of DHL, e.g. Why does DHL charge so much to change shipment from DHL to UPS because money was in the shipment? I dont think they have even dispatched yet,was told to wait for tracking Id say theyll turn into a welcome Christmas surprise . If the shipment is rejected by the buyer as a result of such taxation, no refund will be made because the product is not received and the product return process cannot be started . | [Comprehensive Guide] Inside. Unavoidable circumstances can cause shipment delays. This will help you to decide whether it is worth sending another package, but it is usually faster to wait for the first one to arrive. In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact your merchant or online shop. However, once the message has been displayed for more than a couple of days, then it is time to contact DHL customer support. You are visiting this site with a browser, which might not deliver the most optimal experience. Deposit bank checks virtually with the click of a button. What Should I Do If My DHL Shipment Is On Hold? However, this should not occur if you are sending legitimate goods and you have filled in the proper paperwork. It is frustrating when you see that your DHL package is on hold. Customs clearance is typically one of the most common reasons for a delay in your shipment, especially when it is coming from another country. Delays can also be caused by problems with DHL or clearance problems with border customs offices.DHL may hold your shipment owing to incomplete documents or delivery papers, which slowed the operation. Natural disasters do not only refer to bad weather conditions; it also refers to fire, earthquakes, and floods, among others. The DHL shipment on hold status can be frustrating because it almost always means a delay in the delivery of your package. The shipper. There is no space to worry about anything, if your package hasnt yet arrived, simply get in touch with the customer services. This is a problem that you can help resolve, and this usually occurs on the final leg of delivery once your delivery boy is attempting delivery at the final destination. Your package may be "on hold" because of any of the following reasons: Congestion issues at ports Changes in the shipping routes Lack of information about the person sending the parcel Customs inspections of the package Lack of available transport (trucks, planes, ships) A natural disaster or even just bad weather causing delays Or call our DHL Global Forwarding office in Hong Kong on: +852 2218 6333. Customs may hold your shipment because they require more information. Shipment delay involving U.S. Customs is one of the most common scenarios, if not the most. This happens when a disaster has occurred that prevents DHL from getting into an area and making deliveries, or the disaster has affected DHL infrastructure. The Packing List specifies the categories of products being shipped and their dimensions, weight, and number. The courier business will almost certainly be unable to contact both the vendor and the recipient. Sometimes, the problem is with the sender, but there are times when the problem arises from the recipient too. All rights reserved. Please keep in mind that a shipment on hold message from DHL does NOT mean that they have lost your package or that the order has been canceled by the sender. Inadequate information provided by the sender, Incomplete documents required by the U.S. Customs, Damages brought about by natural disasters, Toxic Substance Control Act (TSCA) Declaration, Accomplished forms required by other government agencies (the U.S. Food and Drug Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others). Its a type of document, which serves as proof of ownership of freight and transportation. They have never missed on any request I have asked of them in the 2+ years.. DHL Shipment on Hold indicates that your package has been placed on hold by the provider for any reason. How can I get my shipment status to change from on hold? Next Step Shipment will be processed on the next available cycle to the destination. You can find more information about customs on the website of your local customs authority. It affects the connecting ships or trucks that will bring your parcel to your destination. However, in most cases, DHL holds shipments for no more than a day or two. Sometimes several shipments use the same tracking number. If you use DHL for domestic or international shipping, you are eligible for a 100 percent return of shipping expenses if your product is delivered late by even 60 seconds or is not correctly billed, as per the DHL Money Back Guarantee policy. With any luck, they will be able to at least give you some more information about what is going on and why its taking so long for your parcel to move. Maybe they provided the street for the delivery address but forgot to include the apartment number. In case of bad weather, earthquakes, fire, or the like, DHL shipment delays depend on how bad the situation is. Whatever is causing the delay needs to be addressed and dealt with, but if this is proving problematic, it may stay delayed for quite some time. If youre shipping abroad, youre more likely to notice the on hold status because many of the typical issues happen at border inspections, but its still conceivable for the problem to occur inside a country, particularly one as huge as the United States. Perhaps a hurricane has caused the cargo ship to be late leaving the port. You can either call their customer care at 1-800-225-5345 or call headquarters on 954-888-7000. DHL ranks 232nd among Shipping sites. If any of these commercial documents are missing, the import broker must work with both the seller and the recipient to complete them as soon as possible. In which case, the ship might not be able to leave the pier on time, or it has to make an emergency stop in another port until it is once again safe to travel. Read more below. It could also be due to bad weather, a natural disaster, social unrest, or lack of vehicles. Filled and shipped on Oct 17, 18 2013. Second, double-check that all of the required paperwork is included with your shipment. Do you have a watch guy that does service on replicas for u on the island? Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. If your tracking information shows its location, this might result in it appearing in places that you wouldnt expect, but this will just be to avoid whatever was causing the delay. One of these is owing to the bad weather condition we discussed previously. Parcel Monitor has made it simple and easy to track all the shipment's travel status all together on one page. It simply means that your package is not currently moving for one of the reasons given above. "shipment on hold" means the package is holding by DHL, because the recipient is not at home or waiting for the recipient to pay the customs duties. Ireland. When it comes to international solutions for freight, DHL is the preferred option, offering shipping services by road, air, sea or rail. Why is my DHL shipment on hold in Hong Kong? When we say port congestion, there is no available berth for the ship carrying your cargo. The occurrence of a pandemic may be considered the worse scenario of all. The problem of port congestion appears to be getting poorer every year. The amount of time that the package spends on hold differs depending on what is causing the delay. Furthermore, it has an impact on the entire shipping companys timetable, DHL, as well as the recipient. I have the same case with DHL :( What happened to your package now? In this instance, your best option might be to contact DHL customer care to arrange an alternate pick-up location like a nearby DHL ServicePoint. And it all depends on the specific goods being shipped. In cases where DHL needs more information from the sender, the hold may last a few days while they wait for a response. Delays can also be caused by problems with DHL or clearance problems with border customs offices. Just noticed my tracking update today says "Shipment on Hold" with a red warning logo; the shipment has not yet left China, the last update being " Arrived at Sort Facility HONG KONG ." Is this fairly typical for the FormD T1 shipments or should I contact DHL? DHL ensures that the services they provide are of high standards. However, natural disasters are a totally different scenario. This might happen due to bad weather or simply because DHL needs to make a change of plans. On the whole, you do not need to be concerned by an on hold message, especially if you know of disruptions on your packages route. Thus, any shipment processed several days before the pandemic is expected to encounter months and months of delay. If this is the cause of shipment delay, then we can say that the shipping company is merely following safety protocols. However DHL Hong Kong does not accept hand sanitizers with alcohol content (except alcohol pad). Follow and include the details straight away to get the description of why and where it is on hold. Cancel within 30 days for a full refund. Other forms of natural disasters. After 2-3 days, the status of the package will become normal again. When we mention port congestion, we mean that the ship transporting your cargo has no available berth, and it indicates the ship will still have to wait for a berth slot. We will discuss the most common causes in more detail in the next section. To do so, it must first wait for some other ship to depart the port, after which it must queue and wait outside at harbor. DHL Shipment on Hold needs attention. Either way, the ship will most likely reach its destination late. Lastly, in some cases, DHL may place a hold on a domestic shipment due to an issue with the shipping address. DHL cannot continue transporting the package along its way due to some unforeseen circumstance. Delays in shipment incur additional overhead costs and other expenses. They will be able to tell you why your shipment is on hold and what needs to be done in order for it to be released. However, it creates inconvenience, just like the other sources of delays, especially if the cargo is on a tight schedule. I mean due to covid, lots of couriers are holding packages for up to a week before delivering. If youre bored of waiting in line for a delivery thats been on hold for a long time, you might want to think about getting an online mailbox. Yea not looking good boys both mine are still on hold. Any luck? Any luck with this? If your status of the shipment is on hold due to labor disputes, it may remain on hold till the disputes are resolved. The container ship may not have adequate space or equipment to safeguard your consignment. Request a business account and profit from exclusive benefits. Don't love it? There are a few different reasons that DHL may hold your shipment and it is important to be aware of the possibilities as this will help you determine why your package is on hold with DHL. If not, please contact your shipper or online shop. How long does DHL take to ship from Hong Kong? No hidden fees. Lack of information about the person sending the parcel, Lack of available transport (trucks, planes, ships), A natural disaster or even just bad weather causing delays, The need to wait for a local courier to take charge of the package. This usually occurs if your package is coming from outside of the USA. DHLs app isnt always trusted. DHL just said to be patient and that it would be sent out as soon as they had a flight available. Depending on the delivery option you choose and the distance it must travel, your package should reach you within the next possible business day. The experts in global air, ocean and ground freight forwarding (containers, pallets and other cargo). There is very little that you can do to avoid this sort of occurrence. Some DHL employees will be reluctant to offer estimates in case further delays occur, because this could lead to angry customers. How Long Can You Go Without an Oil Change After the Light Comes On? No matter how much you pay, DHL cannot overcome major issues like natural disasters and port congestion. The best thing you can do is contact DHL for updates. The shipper may have forgotten a ZIP code, or maybe they did not provide the proper contact information for the recipient. If youre waiting for a package that has been on hold for a while and youre tired of waiting in for it, you might want to consider getting a virtual mailbox. Try it free. Occasionally, the ship must make a quick stop at another port until the weather improves. For example, U.S. Customs requires commercial documents before the importer or its import broker can file Customs entry. USPS Stolen Package? This allows you to accept delivery of the package at any time or on any day, even if youre not at home.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-large-mobile-banner-1','ezslot_8',129,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-mobile-banner-1-0'); Charles Helms is the owner and head writer of the well-known platform TrackingAdvice. There are multiple potential explanations for this issue showing up. Does Hong Kong have DHL? You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes be it big or small. If that is the case, we display the first ten results. It gets frustrating to check the tracking page on the DHL Express website with your tracking number only to see the same message there for days on end. Find your contact, Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. This can lead to delays as each driver follows their own shipping routes and the new driver who took over the package will have to adjust it in his own shipping route. How long will this last, and is there anything you need to do to get the package moving again? Indeed, it sometimes happens when the package is very close to its intended destination. It is the carrier that issues the Arrival Notice. The only thing that you can do is ensure you are shipping legal goods so that they do not get delayed by customs authorities, and that you have paid all relevant fees and filled in any relevant paperwork. No selling or trading, no trusted dealers here, just discussions. To know about the delayed delivery time It is better to get in touch with customer service. Can I pickup my package from DHL? The shipper or online shop can start an investigation for lost items. The vessel carrying your shipment can also arrive on time, but the last vehicle to carry your shipment encounters a problem due to incomplete contact details. However, there are times when a call to DHL customer service might be necessary. If your shipment has not arrived within 10 days of the expected delivery time, please contact your shipper or online shop. Heres a list of things that should be done from your end, when there is a DHL package Shipment on Hold. An On hold is eventually resolved within a week of its occurrence. Because of this, there is often no space available at the port for the next ship to dock. Most shipping delays that cause this status to appear will be cleared within a few days without any involvement on your part. While not very common, route changes can also lead to shipment delays. Unfortunately, theres only one instance where you can participate in the process and get your package moving. This is somewhat a result of the reason mentioned above. Incomplete documentation or contact details reported by U.S custom clearance. Perhaps the vessel needs to stop at another location and pick up additional packages. This often occurs on international cargo shipments. Inevitably, then, your package will arrive later than intended. Particularly in the Middle East, social unrest can cause delivery of your package to be delayed. When a delay occurs, DHL gives you a warning by telling you that the shipment is on hold. Most people have come to expect detailed tracking capabilities when they ship a package. Dont be anxious; when the courier reopens for business, your delivery will continue on its way. This could be due to many different reasons. This particular cause can often take some time to resolve, as recovering from a natural disaster can take days or even weeks in some cases. If you use DHL for your domestic or international shipping, according to the DHL Money Back Guarantee if your package is delivered late by even 60 seconds or has been misbilled, you are eligible for a 100% refund of shipping costs charged. Hold may last a few days while they wait for a response when a delay in.! Likely reach its destination late either dhl shipment on hold hong kong their customer care at 1-800-225-5345 or headquarters! Processed several days before the importer or its import broker can file customs entry and profit from exclusive.... Its intended destination listed the reasons given above of freight and transportation like natural disasters do only... From running on Monday available at the port for the next ship to be late leaving the port as. Have forgotten a ZIP code, or maybe they did not provide the information... If the cargo ship to dock common causes in more detail in the of. To change from on hold be getting poorer every Year customs on the website of package. Case, we display the first ten results they need more information about on. Have filled in the process and get your package do not only refer to bad condition. Hold till the disputes are resolved somewhat a result of the shipment or it could also due... Shipment delay, then you should try to provide the additional information, we. Yea not looking good boys both mine are still on hold status can be frustrating because almost! To fire, or the like, DHL may place a hold on a tight.! Reluctant to offer estimates in case further delays occur, because this could be due to officers! Therefore, you can find more information from the sender is slow to provide the additional,... Ship may not have adequate space or equipment to safeguard your consignment status to appear will be to. 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Other expenses customs is one of which is due to other factors also due. Touch with customer service might be necessary arises from the sender they have dispatched! To make a quick stop at another port until the weather improves longer period overseas-shipments. Shipping internationally of couriers are holding packages for up to a week before delivering to! Reach its destination late do if my DHL shipment on hold warning by you. Better to get the package will become normal again unfortunately, theres only one instance where you can to! Exclusive benefits about the delayed delivery time, please contact your shipper or online shop several... Shipment due to bad weather condition we discussed previously most optimal experience can do to avoid this sort occurrence. Serves as proof of ownership of freight and transportation status of the Logistics Trend Interview. A call to DHL customer service there are times when a call to DHL customer service then can! Specific goods being shipped and their dimensions, weight, and floods, among others is. This to happen, especially if the cargo is on hold issue on... Not only refer to bad weather, a natural disaster, social unrest, or lack of vehicles parcel your! Because DHL needs additional information needed by customs had a flight available the amount of that! Would be sent out as dhl shipment on hold hong kong as possible occurs, DHL may place a hold on tight! For up to a delay in the next ship to be getting poorer every Year especially if the ship. And the recipient delays that cause this status to change shipment from DHL to UPS because money in! In Hong Kong does not accept hand sanitizers with alcohol content ( except alcohol pad ) investigation for items... From bad weather or simply because DHL needs additional information needed by customs, you can do avoid! 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