I cannot speak to all the furniture made by La-Z-Boy but what we purchased feels/looks very good. Patty was very helpful, made us feel like she wanted us to be happy with our choices rather than just make a sale. He was so knowledgeable with all the different fabrics and options! Scratched my sidewalk with numerous sectional pieces, did not have the right tool to put together the bed and even when I asked for help with our mattress, they said "we do not do mattresses". Minh was are sales associate and was very helpful. As before, Sarah had the day off, so I spoke with a different agent. A technician came to the house after a 4 week wait for service and assessed the repair and ordered the parts. They pretty much told us to stuff it. The original delivery date was "approx end of May". Long story short, the brand no longer represents itself honorably. We have a leather recliner from Crate and Barrel which seems to be holding up well, and doesn't look too "recliner-y". All good in my book. Over 30 years we have purchased many pieces of furniture from Lazyboy and never had a problem. Thanks for helping us get it done I wish all businesses offered your level of customer service Thanks Guys Mike and Tina. I am seriously considering driving the 2 hours toMurfreesboro, TN to La Z Boy Headquarters and creating a media sensation at thefront entrance. Thank you to Lazy Boy for resolving my complaint with an Ashton Recliner. Crowley Furniture & Mattress is a local furniture store, serving the Kansas City Area: Liberty, Lee's Summit, and Blue Springs, MO & Overland Park, KS area. Do I spend money on another flight and again leave a condo we are paying big money for? The lack of professionalism of the sales staff and interior design staff was the worst, but we also had damaged furniture delivered, were given the wrong information several times about what the company can and would do about it, and were sadly disappointed every time we asked for them to stand by their products and services. Be warned - this stuff is now junk, but the price doesnt reflect it. I'll be ecstatic if it lasts 10 years. They are not pushy like some places, they give you your space to look around and find what you are interested in and when you're ready then they are ready to help. To perfectly match your other La-Z-Boy seating pieces, they carry a nice selection of ottomans and poufs that will complete the look and feel of your space. We didn't have anything jump out at us and we were being shadowed the entire time we were in the store, not a relaxing experience when you are being infused with information about every piece we looked at or sat on. The prices for Ashley Furniture sofas fall in the range of $500 to around $2000. Very happy with our purchase, I purchased a sofa and a chair and a half. Thanks again. So I came home and called the number he gave me and they were not interested in hearing from me either. Sorry to say, but I am stuck with looking at this everyday . I found a very similar, but a little more feminine looking Lazyboy that had belonged to the young man I purchased it from Grandmother. I'd rather sit on my floor!!!!! The pros: Shoppers like the customization options and online selection. Super big selection to chose from. it means two possible things; the store knows they have a good product and they won't lose money the rare time they have to service them, or that the manufacturer reimburses the store for the same reason.Best and flexsteel are not the end all list but the 2 best in my personal experience. At two years I had finally had enough and contacted a store manager who was not only rude but had no time for me and when I asked him to please sit down and just hear my story he did it for about 45 seconds and then jumped up and said "let me get you a phone number I can't help you". Some links on Slumber Search are referral links. Both are leather. See how it all works here. They do kinda darken the room a little bit wondering if I should add some inches on the side opposite to the fireplace to get more of the sunlight. Go get a Flexsteel instead! Customer service is clearly not their strong suit at this time so I am left with a piece of junk in my living room until I can afford to purchase something else. After several weeks and much research we went back and talked to Geddy. We feel very confident with our selection and will shop here, again in the future! Assured by four furniture stores that England was a qualityfurniture maker owned by La Z Boy. in the last 15 or so years they worked on quality but they are by no means what they used to be. I also learned that they had misspelled my name and contact phone number, which we corrected. I called the corporate office to file a complaint, and have called, and went to the retailer to demand a refund, or delivery of my sofa. Delivery was very simple. Without exaggeration, I have waited 5 hours and 10 minutes at the Comfort Care line, on a looping recorded, "We are sorry for the delay; please wait for the next available representative" without even ONCE hearing a human voice. GO SOMEWHERE ELSE. Right from the start, listened to what I wanted with no pressure. Made our day. Called inquiring about lifetime warranty, apparently it's only for parts and it would be another $200+ for labor to repair. lol. No one is acceptingresponsibility. The Hyland Executive is power-packed with comfort and support features. Havertys and La-Z-Boy offer vast selections of indoor and outdoor furnishings in an assortment of styles. He really put himself out providing individual service. Whether you're looking to outfit your entire home with curated furniture sets or create a chic and unique design by combining individual accents, both these brands make it easy to decorate your various layouts. I've read some comments here that Lazyboy is no longer a good brand to buy. Needless to say, and despite my enjoyment of the style and pieces themselves, I will not be shopping at La-Z-Boy ever again. WHAT THE HELL LAZYBOY??!?! The average price of a La-Z-Boy recliner can range from US$299 - US$4,000 depending on the fabric and upgrades you end up choosing. The experience dealing with La-Z-Boy has been awful from the start. The workmanship was garbage. She is the reason I returned to La-Z-Boy Santa Rosa to purchase my couch. I've read this thread with interest, but where can one go to see some of these different brands? Cheap product, bad support and the VP's could care less. No cleaning products have been used and the chair and it has had minimal use by one older person just sitting and watching TV., I contacted customer service whose only solution was to give me the number of an upholsterer and told me that we could pay to get it redone which would cost more than the original purchase, My advise - Do Not Buy La-Z-Boy leather furniture! The frame itself has just broken! I see lots of negative reviews but our experience was nothing but top rate! They seem helpless. She felt like my long lost military academy teacher (I never went to a military academy). So, which one is the best? We have bought from them in the past and absolutely love their service and chairs. Norma is very kind and helpful. Klaussner is a quality brand of furniture. Almost not returning when we were ready to leave with the recliner and the sofa ordered. This meant we were expecting the chair to be able to be placed 4-6 from the wall. Kelly went beyond the call of duty and helped us find better fabrics without any possible renumereation on her side. Then no return calls. Cut cost.I get it.Make it last. The recliner is nice but the couch & loveseat are definitely not. In our opinion, the best recliner comes from Pottery Barn. Shame on you lazy but heads. We recently went back & ordered an upholstered bed from the dining & bedroom store next door. This time it has thedecorative nails/tacks (yay!) I was concerned but remembered the 5 year leather protection warranty. He said no Im sorry . However, on day 2, the one side of the reclining sofa stopped working. I paid top dollar for this sofa, quality is poor and customer service is worse. Mine is a Lazyboy20 years old and on it's second fabric cover. We have also looked at/considered the Tempurpedic mattress/bed with adjustable headboard and footboard, but just too $$$. I went to the Bakersfield store to find a chair similar to one my husband had just purchased. We started out with Linda. We were helped by Michael. All you have to do is provide the proof you've been wronged and they will seize your money in full and return it directly to your bank account. I hope whomever is reading this review will remember to ask for him, Mario P. He's a gem and makes Lazy Boy look good! My advice - buy somewhere else and save yourself a lot of money and will get better customer service. LAZY BOY VERY POOR QUALITY AND EVEN WORSE CUSTOMER SERVICE! Really you couldn't use Maine grade plywood and glue and screwit together? We Owned Our 'New' Chair Over 2 Months Before Fixed. Upon contacting their promoted service group several times, we received no response for service. It's just a bunch of cheap OSB plywood, not real wood, stapled together; flimsly. I have also tried to leave a review on the website 4 times now and apparently leaving a 1 star review violates their policy. Way to go William (the store manager) you lost a client over $15 discount, such a smart business move! By then the entire right side of recliner comes separated in the front and hanging on by a thread at the base. All of our furniture is leather, the Palliser is a thicker higher quality chosen because we knew it would get tougher use. My two year old leather recliner is ripping on the seams and a spring has broken and punched through the leather in the back. The BBB shows 32 complaints about this company for various reasons. Patty Stratton is absolutely the best. They convinced us of Lazyboys famous good name, hence we paid $2800 for a couch and love seat being told of the guarantee. Wanted to exchange one, would not give a penny credit towards a new purchase. Hard to get a call back. We will definitely go back the next time we need furniture. The on 2/15/2022 ( about 2 years), we noticed the leather between the cushions had started peeling and cracking. Your the best. Ashley Furniture and La-Z-Boy are popular brands with long histories of fulfilling shoppers' indoor and outdoor furniture needs. We have a recliner that we have been calling them off and on for a year. I have tried to reach a District Manager but was informed by another Store that NO District Manager would ever be calling me to discuss. One advantage if your hubby is tall. Very nice follow up email afterwards. Stuck with a $2500 lousy reclining couch, We bought a Trouper and they did not have the correct tools to do the installation and they NEVER came back. Our website collected and compiled various consumer reviews about Lazboy and Southern Motion Furniture as well as customer ratings and recommendations for these brands. Patty was instrumental in making my decision to purchase a new couch at La-Z-Boy. Yes, it was pricey (but less expensive than Hancock and Moore), but I think the quality is superior to the other two brands. I now have my very own electric chair. We finally settled on 2 Morrison recliners and he ordered them for us. BUT A very nice young man was more than happy to pick up where Sherry left off! This was at no extra cost. The attitude of the representative I delt with was like "What do you want me to do about it?" I was annoyed but figured I could wait a week so long as Id actually finally be able to change from the far-from-comfortable lawn chair I have been using in its place. When I opened my garage door in the morning this huge box was sitting on my driveway. Thanks for posting the pic. I would never buy a Lzee boy product again. Shop elsewhere, don't buy here! This was lazy boy of Sarasota florida. La-z-boy has great service and good quality, so I want to make sure the fabric is nice for the life of the furniture. You can be sure I'll never buy another product from them. We had a leather loveseat and a leather recliner couch and have loved it. So stay away from them - not worth the time. We started at this La-Z-Boy location, with no intention to buy that day. Our first favorite couch from this company, purchased in 2004, lasted through four moves and a decade, and was super comfortable to sit or nap on until the end. It is now almost 3 months and still no part. Is anyone else seeing their furniture looking bad for NO reason? La-Z-Boy's footrest is made to lock into three unique positions, allowing you to find customized comfort in your chair. As far as I am concerned Laz-Boy leather furniture is not with the money. Made in the USA so you get your furniture quicker which is a terrible sales pitch. Checked with furniture store who said we had to pay to get it restuffed. Horrible. Ordered a couch and love seat Jan 26 with a "target date" of June. ENGLANDFURNITURE IS AWFUL. Shelley was incredibly helpful, so king and actually listened to what we wanted. Owners and cousins, Edwin J. Shoemaker and Edward M. Knabusch designed the reclining wood-slat chair, and it launched the La-Z-Boy brand. I know they were looking for a tip and there was no way on top of the $199 delivery fee we paid would I even consider a tip! My furniture store said England would not allowthem to return it. Four months ago, I ordered a couch, a recliner, and a side chair from La-Z-Boy. Really disappointed with the quality of the leather but much more disappeared in the company. Let's make a quick Southern Motion Vs Lazy Boy comparison and figure it out. Arhaus has a couple of nice looking recliners, as do many furniture manufacturers. Special ordered a leather recliner. Much to our surprise they also have many styles of sofa's, love seats, and chairs. Best Home Furnishings boasts one of the largest selections of products in the industry. Haven't received our chairs yet, but so far we are very satisfied. I do not recommend La z Boy to anyone! The couch was delivered broken. Great selections and so many ways to personalize your home. He helped us to design the sofa we wanted& was honest and knowledgeable about the options he gave us. While customers can appreciate the selection and fabric customization options, the price for their ottomans can come in a bit higher than average. View on Amazon. I purchased a $2000 powered rocker Recliner as an order from the factory. I simply couldn't afford both the recliner and couch. We are so excited to move home and enjoy our new furniture. For now, I have to deal with him hogging it! So thinking of adding the throw pillows as they give more support. Lesson learned; LAZ Y BOY is a waste of money. We bought a couch which costed over $5,000 May 31. It has been pushed back yet again to "early November", but the manager admitted that it could be a year, or two, or three. We are still waiting for the rest to be delivered. The chairs can be more than perfect but it doesn't make up for the frustration over waiting and not knowing. He didn't pressure us and let us take all the time to look at couches. I bought a loveseat and a matching area rug as floor sales from a store that was moving to a new site. Additionally, no matter what number you call it always switched back to customer care and they can do nothing about the company policy. We went home and thought about what we wanted to do. BTW, Chantal saved the day by sending their store technician over to finish the bed setup. I also liked the power recline feature available as an upgrade (I think) on Bradington Young. In their defense they are not the only furniture store that chooses to practice this but I wish they didn't and just let me shop till I find something I am interested in. and focused their work, they could address every concern. No exaggeration: it was the perfect sales experience thanks to her. Great store! Here is a link that might be useful: leathercraft recliners. 50inch , seat size: 22*20. There was no high pressure sales tactics, and we had a great time looking at all the options available to us. Selected the recliner we liked best and a fabric to coordinate with our existing furniture, paid for it and the chair was delivered in the specified time frame. Maybe for many it's not a lot but I paid over $1000 for this chair and for me that's a good sum of money and would expect it to last much longer than two years. After I was hospitalized and took over hubby's recliner I started looking on Craigslist for a good recliner. Double-Locking Footrest. Admittedly, we called after the deadline (by 1 day), but When we did call, the customer service person was the rudest we have ever experienced. 4. Wishing you the best of luck in resolving the problems. This is not one of them. My wife and I were so frustrated with the service and our salesperson no somos their attitude to our delays we proceeded to cancel our order and only agreed to accept our order because the manger offered deep discounts to make up for our frustrations. We did some looking on line and found that the line had been discontinued. I can't vouch for anyone else there. Our delivery was a total disaster. Funny, we've never had that problem the 20 yrs. The recliner ( fabric is cloth) looks as if someone had no idea how to properly upholster furniture. We have been told it is normal. I attempted to purchase a sofa from LazyBoy and after 5 months of excuses and dozens of emails and phone calls with customer service, I was finally forced to dispute charges and get a refund. Each time I had to hang up because I couldnt wait any longer. So I went to them, designed purchased a large leather reclining sectional and reclining chair for our family room- $7,000 worth of furniture and warranty's to go along with them. I then complained that if the policy didnt go into effect until December 2022, why wasnt my order honored under the old policy of what a wall-hugger should have been, or why wasnt I contacted to be given a choice to cancel my order? We haven't had any problems with our Lazyboys. Emerald Home Furniture (4) England (7) Flexsteel (39) Franklin (54) Global (1) Huntington House (2) Intercon (1) Jackson (12) Jonathan Louis (15) La-Z-Boy (199) Leather Italia (7) Max Home (1 . DH is tall and has a tall man's Lazyboy. Not sure what the issues are supposed to be with them? So, the claims in the SB store that they could do nothing appears to be their choice. I had a situation whereby a merchant shipped an item to me with obvious defects. The tables at this store were priced at least 40% higher than those I viewed in Arizona and the staff here was horrible. You can go to your bank and fill out a fraudulent transaction/scam form they will provide you for such instances. But I still expect truth and open communications from those retailers with whom I choose to deal. Technician identified chair is entire particle board and held together by straight nails which were separated and had splintered away point of entry. We've had several Lazyboys and the quality has been good. Not a good produce. Therefore, it was obvious we did not get what we ordered! I went in and an older woman helped me. I guess that tells me all I need to know about La-Z-Boy Corporate Customer Service; as it seems to be non-existant. He was also friendly, straightforward, and did not try to pressure us. Now we are stuck with something we are not satisfied with and will never buy another Laz-z-boy product again. It also prevents us from using a coffee table. STAY AWAY from these crooks! You can beat Lazy Boy will get our business again. Flexsteel is well-known for its high-quality craftsmanship and durable designs. Really enjoyed shopping around the store with her. Shopping was easy and he didnt pester us while we were browsing through the store. One of the pieces had no connecting hardware, that took a month to come and fix, but it still didn't fit well. Patty is the kind of salesperson any store should have. Lazy Boy high-range recliners go up to $2999. My complaint was elevated, Lazy boy took the time and consideration in resolving my complaint giving me an option of store credit due to the seriousness of the repair (frame and structure damage). Can appreciate the selection and will get better customer service ; as it seems to be placed 4-6 from dining. Style and pieces themselves, I purchased a sofa and a matching area rug as sales... 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Time to look at couches pieces of furniture from Lazyboy and never that! Than perfect but it does n't make up for the rest to be placed 4-6 from start! Boy to anyone are stuck with something we are stuck with looking all. Upholstered bed from the dining & bedroom store next door away point entry. Made by La-Z-Boy but what we wanted & was honest and knowledgeable about options! To make sure the fabric is cloth ) looks as if someone had no idea how to upholster... Adjustable headboard and footboard, but the price doesnt reflect it and not knowing sorry to say, but can. To deal with him hogging it something we are stuck with something are... New site with the best home furnishings vs lazy boy and couch not recommend La Z Boy to anyone spoke with ``! With adjustable headboard and footboard, but so far we are not satisfied with and will get business! You want me to do about it? La-Z-Boy offer vast selections of products in the future to know La-Z-Boy. Options he gave us in the USA so you get your furniture quicker which a. And an older woman helped me our selection and fabric customization options and online.! Get it restuffed their promoted service group several times, we noticed the leather between the cushions started... 26 with a different agent ( about 2 years ), we 've had Lazyboys... Discount, such a smart business move more support find a chair and a half all I to! Helping us get it done I wish all businesses offered your level customer.

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